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Factors that influence the implementation of empowerment in hospitality industry

The purpose of this study was to determine the perception of middle managers in hotels towards the implementation of empowerment and the factors that influence it. Specifically the objective of the study is to determine if there is any difference among middle managers with vaned demographic charac...

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Main Author: Che, Chow Lin @ Gowri
Format: Final Year Project Report
Language:English
English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2003
Subjects:
HD28 Management. Industrial Management
Online Access:http://ir.unimas.my/id/eprint/17523/1/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%2824pgs%29.pdf
http://ir.unimas.my/id/eprint/17523/8/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/17523/
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spelling my.unimas.ir.175232023-02-16T03:17:11Z http://ir.unimas.my/id/eprint/17523/ Factors that influence the implementation of empowerment in hospitality industry Che, Chow Lin @ Gowri HD28 Management. Industrial Management The purpose of this study was to determine the perception of middle managers in hotels towards the implementation of empowerment and the factors that influence it. Specifically the objective of the study is to determine if there is any difference among middle managers with vaned demographic characteristics such as gender, academic qualification and years of service in term of their perception towards the implementation of empowerment in hotel. The other objective was to determine whether there is any significant relationship between the implementation of empowerment and factors such as communication, coaching and participation. Survey research methodology was used for the purpose of data collection. The respondent was 46 middle managers from 4and 5 star hotels in Penang Island. Stratified sampling was used to determine the minimum sample size that required for the study. Questionnaire consist of two sections were used as the instrument. The first part consists of questions more to demographic characteristics. Items in the second section question on the perception of middle managers towards the implementation of empowerment and factors that influence it. Statistical tests such as Independent Sample T-test, one-way ANOVA and Pearson Bivariate Correlation method were used. The study found that the majority (80.40%) of middle managers in six hotels have a positive perception towards the implementation of empowerment. the study also show that there is no significant difference among middle mangers in term of their perception toward the implementation of empowerment in hotel based on their gender (t=0.245,p=0.808), academic qualification (F=0.344,p=0.793) and years of service (F=O.796,p=0.559). The Pearson Correlation Coefficient Analysis also indicates that there is significant relationship between the implementation of empowerment and factors such as communication (r=O.647, p<O.Ol), coaching (r=0.634,p <0.01) and participation (r=0.478,p<0.01). Findings of the study show that that the middle managers ability to communicate, coach and participate as involvement will lead to the successful implementation of empowerment in hotel. The multidimensional task of the middle managers plays an important role in the success on implementing empowerment. Universiti Malaysia Sarawak, (UNIMAS) 2003 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/17523/1/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%2824pgs%29.pdf text en http://ir.unimas.my/id/eprint/17523/8/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%28fulltext%29.pdf Che, Chow Lin @ Gowri (2003) Factors that influence the implementation of empowerment in hospitality industry. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Che, Chow Lin @ Gowri
Factors that influence the implementation of empowerment in hospitality industry
description The purpose of this study was to determine the perception of middle managers in hotels towards the implementation of empowerment and the factors that influence it. Specifically the objective of the study is to determine if there is any difference among middle managers with vaned demographic characteristics such as gender, academic qualification and years of service in term of their perception towards the implementation of empowerment in hotel. The other objective was to determine whether there is any significant relationship between the implementation of empowerment and factors such as communication, coaching and participation. Survey research methodology was used for the purpose of data collection. The respondent was 46 middle managers from 4and 5 star hotels in Penang Island. Stratified sampling was used to determine the minimum sample size that required for the study. Questionnaire consist of two sections were used as the instrument. The first part consists of questions more to demographic characteristics. Items in the second section question on the perception of middle managers towards the implementation of empowerment and factors that influence it. Statistical tests such as Independent Sample T-test, one-way ANOVA and Pearson Bivariate Correlation method were used. The study found that the majority (80.40%) of middle managers in six hotels have a positive perception towards the implementation of empowerment. the study also show that there is no significant difference among middle mangers in term of their perception toward the implementation of empowerment in hotel based on their gender (t=0.245,p=0.808), academic qualification (F=0.344,p=0.793) and years of service (F=O.796,p=0.559). The Pearson Correlation Coefficient Analysis also indicates that there is significant relationship between the implementation of empowerment and factors such as communication (r=O.647, p<O.Ol), coaching (r=0.634,p <0.01) and participation (r=0.478,p<0.01). Findings of the study show that that the middle managers ability to communicate, coach and participate as involvement will lead to the successful implementation of empowerment in hotel. The multidimensional task of the middle managers plays an important role in the success on implementing empowerment.
format Final Year Project Report
author Che, Chow Lin @ Gowri
author_facet Che, Chow Lin @ Gowri
author_sort Che, Chow Lin @ Gowri
title Factors that influence the implementation of empowerment in hospitality industry
title_short Factors that influence the implementation of empowerment in hospitality industry
title_full Factors that influence the implementation of empowerment in hospitality industry
title_fullStr Factors that influence the implementation of empowerment in hospitality industry
title_full_unstemmed Factors that influence the implementation of empowerment in hospitality industry
title_sort factors that influence the implementation of empowerment in hospitality industry
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2003
url http://ir.unimas.my/id/eprint/17523/1/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%2824pgs%29.pdf
http://ir.unimas.my/id/eprint/17523/8/Factors%20that%20influence%20the%20implementation%20of%20empowerment%20in%20hospitality%20industry%20%28fulltext%29.pdf
http://ir.unimas.my/id/eprint/17523/
_version_ 1758582498105753600
score 13.211869

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