You abuse but I will stay: The combined effects of job stress, customer abuse, and emotional intelligence on employee turnover
Purpose – The purpose of this paper is to investigate the combined effects of customer aggression, job stress, and emotional intelligence (EI) on job satisfaction and organizational turnover among managers from a developing country, i.e. Pakistan. Design/methodology/approach – Data are collected...
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| Main Authors: | , , , |
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| Format: | E-Article |
| Language: | English |
| Published: |
Emerald Publishing Limited
2017
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| Subjects: | |
| Online Access: | http://ir.unimas.my/id/eprint/17408/1/You%20abuse%20but%20I%20will%20stay%20%28abstract%29.pdf http://ir.unimas.my/id/eprint/17408/ https:// doi.org/10.1108/JMD-06-2016-0095 |
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