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Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents

Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is t...

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Main Author: Abang Sulaiman, b. Abg. Salleh.
Format: Thesis
Language:English
Published: Universiti Malaysia Sarawak, (UNIMAS) 2002
Subjects:
HB Economic Theory
HD61 Risk Management
Online Access:http://ir.unimas.my/id/eprint/15823/1/Abang%20Sulaiman%20B.%20Abg.%20Salleh%20ft.pdf
http://ir.unimas.my/id/eprint/15823/
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spelling my.unimas.ir.158232023-03-31T07:40:18Z http://ir.unimas.my/id/eprint/15823/ Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents Abang Sulaiman, b. Abg. Salleh. HB Economic Theory HD61 Risk Management Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is to work performance levels each agent possesses. Emotional intelligence and its relationship to low and higher work performance were examined among 37 Takaful Nasional agents of Kuching branch. Results showed that respondents with"high" Ellevels have pursued "high" work performance while majority of those who hold "low" El levels have been embedded in the "low" work performance. Universiti Malaysia Sarawak, (UNIMAS) 2002 Thesis NonPeerReviewed text en http://ir.unimas.my/id/eprint/15823/1/Abang%20Sulaiman%20B.%20Abg.%20Salleh%20ft.pdf Abang Sulaiman, b. Abg. Salleh. (2002) Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents. Masters thesis, Universiti Malaysia Sarawak, (UNIMAS).
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic HB Economic Theory
HD61 Risk Management
spellingShingle HB Economic Theory
HD61 Risk Management
Abang Sulaiman, b. Abg. Salleh.
Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
description Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is to work performance levels each agent possesses. Emotional intelligence and its relationship to low and higher work performance were examined among 37 Takaful Nasional agents of Kuching branch. Results showed that respondents with"high" Ellevels have pursued "high" work performance while majority of those who hold "low" El levels have been embedded in the "low" work performance.
format Thesis
author Abang Sulaiman, b. Abg. Salleh.
author_facet Abang Sulaiman, b. Abg. Salleh.
author_sort Abang Sulaiman, b. Abg. Salleh.
title Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
title_short Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
title_full Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
title_fullStr Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
title_full_unstemmed Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
title_sort emotional intelligence (ei) at workplace : a study on takaful nasional's agents
publisher Universiti Malaysia Sarawak, (UNIMAS)
publishDate 2002
url http://ir.unimas.my/id/eprint/15823/1/Abang%20Sulaiman%20B.%20Abg.%20Salleh%20ft.pdf
http://ir.unimas.my/id/eprint/15823/
_version_ 1762396656681091072
score 13.211869

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