Emotional intelligence (EI) at workplace : a study on Takaful Nasional's agents
Emotional intelligence has been touted as the key to success in work. This paper looks into the concepts of emotional intelligence and its impact on insurance agents performance. The primary concern of this study is to relate emotional intelligence with work performance and how significant it is t...
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| Format: | Thesis |
| Language: | English |
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Universiti Malaysia Sarawak, (UNIMAS)
2002
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| Online Access: | http://ir.unimas.my/id/eprint/15823/1/Abang%20Sulaiman%20B.%20Abg.%20Salleh%20ft.pdf http://ir.unimas.my/id/eprint/15823/ |
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