Cover Image

A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching

This study examines parents' satisfaction towards service quality of private kindergarten in Kuching. Five dimensions in SERVQUAL are applied as the indicators to influence parents' satisfaction. There are 400 sets of questionnaire distributed to the respondents and the response rate is 1...

Full description

Saved in:
Bibliographic Details
Main Author: Angelia, Ling
Format: Final Year Project Report
Language:English
Published: Universiti Malaysia Sarawak (UNIMAS) 2019
Subjects:
L Education (General)
LC Special aspects of education
Online Access:http://ir.unimas.my/id/eprint/38012/4/Angelia%20Ling%20ft.pdf
http://ir.unimas.my/id/eprint/38012/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.unimas.ir-38012
record_format eprints
spelling my.unimas.ir-380122024-12-02T06:56:35Z http://ir.unimas.my/id/eprint/38012/ A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching Angelia, Ling L Education (General) LC Special aspects of education This study examines parents' satisfaction towards service quality of private kindergarten in Kuching. Five dimensions in SERVQUAL are applied as the indicators to influence parents' satisfaction. There are 400 sets of questionnaire distributed to the respondents and the response rate is 100% in this research. Data collected is analysed by employing descriptive statistic, reliability analysis, Pearson correlation and multiple linear regressions. In this research, Pearson Correlation shows the five SERVQUAL dimensions have positive relationship with the parent satisfaction. The multiple linear regressions is used to predict the impact of independent variable on dependent variable in order to explore the best predictors of parents' satisfaction out of the five dimensions in SERVQUAL. In a nutshell, empathy is the most significant and dominant in this research. Universiti Malaysia Sarawak (UNIMAS) 2019 Final Year Project Report NonPeerReviewed text en http://ir.unimas.my/id/eprint/38012/4/Angelia%20Ling%20ft.pdf Angelia, Ling (2019) A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching. [Final Year Project Report] (Unpublished)
institution Universiti Malaysia Sarawak
building Centre for Academic Information Services (CAIS)
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sarawak
content_source UNIMAS Institutional Repository
url_provider http://ir.unimas.my/
language English
topic L Education (General)
LC Special aspects of education
spellingShingle L Education (General)
LC Special aspects of education
Angelia, Ling
A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
description This study examines parents' satisfaction towards service quality of private kindergarten in Kuching. Five dimensions in SERVQUAL are applied as the indicators to influence parents' satisfaction. There are 400 sets of questionnaire distributed to the respondents and the response rate is 100% in this research. Data collected is analysed by employing descriptive statistic, reliability analysis, Pearson correlation and multiple linear regressions. In this research, Pearson Correlation shows the five SERVQUAL dimensions have positive relationship with the parent satisfaction. The multiple linear regressions is used to predict the impact of independent variable on dependent variable in order to explore the best predictors of parents' satisfaction out of the five dimensions in SERVQUAL. In a nutshell, empathy is the most significant and dominant in this research.
format Final Year Project Report
author Angelia, Ling
author_facet Angelia, Ling
author_sort Angelia, Ling
title A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
title_short A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
title_full A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
title_fullStr A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
title_full_unstemmed A Survey of Parent Satisfaction Level Using Service Quality Towards Private Kindergarten in Kuching
title_sort survey of parent satisfaction level using service quality towards private kindergarten in kuching
publisher Universiti Malaysia Sarawak (UNIMAS)
publishDate 2019
url http://ir.unimas.my/id/eprint/38012/4/Angelia%20Ling%20ft.pdf
http://ir.unimas.my/id/eprint/38012/
_version_ 1817848766392172544
score 13.222552

Similar Items