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The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator

Doctor of Philosophy in Management

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Bibliographic Details
Main Author: Zeyad Ali Fadel, Alkhazali
Other Authors: Rosni, Bakar, Prof. Dr.
Format: Thesis
Language:English
Published: Universiti Malaysia Perlis (UniMAP) 2018
Subjects:
Human resource management
Banking institutions
Banking institutions > Jordan
Organizational behavior
Total quality management (TQM)
Organizational performance
Online Access:http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214
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spelling my.unimap-782142023-03-23T07:31:42Z The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator Zeyad Ali Fadel, Alkhazali Rosni, Bakar, Prof. Dr. Human resource management Banking institutions Banking institutions -- Jordan Organizational behavior Total quality management (TQM) Organizational performance Doctor of Philosophy in Management With the ever increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, banking results witnessed a decline in many case. Therefore, this study aims to investigate the effects of total quality management (TQM) on the relationship between human resource management (HRM) practices and knowledge management (KM) strategies towards organizational performance of Jordanian banks. A total of 135 heads of department from Jordanian national banks participated in the survey. The result of partial least squares (PLS) path analysis supports all variables in the hypothesized direct relationship with organizational performance. Specifically, the relationship between HRM practices (training and development, performance appraisal and compensation) and KM strategies (knowledge acquisition, knowledge conversion, knowledge protection, knowledge application and knowledge sharing) towards organizational performance are found to be significant. The results of the analysis also suggest that TQM moderates the relationship between HRM practices (training and development and performance appraisal), KM strategies (knowledge conversion, knowledge protection, knowledge application, and knowledge sharing) and organizational performance; while the moderation effects of TQM on compensation, knowledge acquisition and organizational performance are not been supported. Taken together, the findings of this study lend empirical support to the view that joint creation of value between variables will confer competitive advantage. Jordanian national banks particularly should focus on the implementation of TQM, HRM practices and KM strategies to enhance managers performance and increase productivity and effectiveness for sustainable internationalization benefits. 2018 2023-03-23T07:29:55Z 2023-03-23T07:29:55Z Thesis http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214 en Universiti Malaysia Perlis (UniMAP) Universiti Malaysia Perlis (UniMAP) School of Business Innovation and Technopreneurship
institution Universiti Malaysia Perlis
building UniMAP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Perlis
content_source UniMAP Library Digital Repository
url_provider http://dspace.unimap.edu.my/
language English
topic Human resource management
Banking institutions
Banking institutions -- Jordan
Organizational behavior
Total quality management (TQM)
Organizational performance
spellingShingle Human resource management
Banking institutions
Banking institutions -- Jordan
Organizational behavior
Total quality management (TQM)
Organizational performance
Zeyad Ali Fadel, Alkhazali
The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
description Doctor of Philosophy in Management
author2 Rosni, Bakar, Prof. Dr.
author_facet Rosni, Bakar, Prof. Dr.
Zeyad Ali Fadel, Alkhazali
format Thesis
author Zeyad Ali Fadel, Alkhazali
author_sort Zeyad Ali Fadel, Alkhazali
title The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_short The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_full The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_fullStr The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_full_unstemmed The effects of human resource management practices and knowledge management strategies on organizational performance among Jordanian banks total quality management as a moderator
title_sort effects of human resource management practices and knowledge management strategies on organizational performance among jordanian banks total quality management as a moderator
publisher Universiti Malaysia Perlis (UniMAP)
publishDate 2018
url http://dspace.unimap.edu.my:80/xmlui/handle/123456789/78214
_version_ 1772813069336969216
score 13.222552

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