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Developing and validating the qualitative labour productivity measurement in service industry

Over the past two centuries, labour productivity (LP) measured has long been synonymous with productivity measured in manufacturing quantitative features reflecting to its economic dominance. While manufacturing continues to be critical for economic growth, the world has evolved into a service-based...

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Main Authors: Sharifah Rahama Amirul, Khairul Hanim Pazim, Sharifah Milda Amirul, Rasid Mail, Jakaria Dasan
Format: Article
Language:English
English
Published: Springer Netherlands 2021
Subjects:
HD6941-6948 Employers' associations
Online Access:https://eprints.ums.edu.my/id/eprint/31623/2/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry_ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/31623/1/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry.pdf
https://eprints.ums.edu.my/id/eprint/31623/
https://link.springer.com/article/10.1007/s11135-021-01220-9
https://doi.org/10.1007/s11135-021-01220-9
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spelling my.ums.eprints.316232022-01-19T00:03:31Z https://eprints.ums.edu.my/id/eprint/31623/ Developing and validating the qualitative labour productivity measurement in service industry Sharifah Rahama Amirul Khairul Hanim Pazim Sharifah Milda Amirul Rasid Mail Jakaria Dasan HD6941-6948 Employers' associations Over the past two centuries, labour productivity (LP) measured has long been synonymous with productivity measured in manufacturing quantitative features reflecting to its economic dominance. While manufacturing continues to be critical for economic growth, the world has evolved into a service-based economy that is more customer-focused, labor-intensive, and interactive in nature. The dominance of quantitative LP measure is not comprehensive enough to capture soft service factors in the service industry, as it is not solely concerned with quantity but relies heavily on labour quality. Unfortunately, the qualitative LP measure is still under-researched. Therefore, this paper aims at developing measurement scales for a conceptual model of qualitative LP measurement (QLPM) and its strategic outcomes. To validate the model, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed. This paper offers the authenticity of qualitative LP, which shifts away from the dependency on quantitative LP measure into a more comprehensive measurement that captured the importance of qualitative factors of LP in the service industry. Springer Netherlands 2021 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/31623/2/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry_ABSTRACT.pdf text en https://eprints.ums.edu.my/id/eprint/31623/1/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry.pdf Sharifah Rahama Amirul and Khairul Hanim Pazim and Sharifah Milda Amirul and Rasid Mail and Jakaria Dasan (2021) Developing and validating the qualitative labour productivity measurement in service industry. Quality and Quantity. ISSN 0033-5177 (P-ISSN) , 1573-7845 (E-ISSN) https://link.springer.com/article/10.1007/s11135-021-01220-9 https://doi.org/10.1007/s11135-021-01220-9
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic HD6941-6948 Employers' associations
spellingShingle HD6941-6948 Employers' associations
Sharifah Rahama Amirul
Khairul Hanim Pazim
Sharifah Milda Amirul
Rasid Mail
Jakaria Dasan
Developing and validating the qualitative labour productivity measurement in service industry
description Over the past two centuries, labour productivity (LP) measured has long been synonymous with productivity measured in manufacturing quantitative features reflecting to its economic dominance. While manufacturing continues to be critical for economic growth, the world has evolved into a service-based economy that is more customer-focused, labor-intensive, and interactive in nature. The dominance of quantitative LP measure is not comprehensive enough to capture soft service factors in the service industry, as it is not solely concerned with quantity but relies heavily on labour quality. Unfortunately, the qualitative LP measure is still under-researched. Therefore, this paper aims at developing measurement scales for a conceptual model of qualitative LP measurement (QLPM) and its strategic outcomes. To validate the model, exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were performed. This paper offers the authenticity of qualitative LP, which shifts away from the dependency on quantitative LP measure into a more comprehensive measurement that captured the importance of qualitative factors of LP in the service industry.
format Article
author Sharifah Rahama Amirul
Khairul Hanim Pazim
Sharifah Milda Amirul
Rasid Mail
Jakaria Dasan
author_facet Sharifah Rahama Amirul
Khairul Hanim Pazim
Sharifah Milda Amirul
Rasid Mail
Jakaria Dasan
author_sort Sharifah Rahama Amirul
title Developing and validating the qualitative labour productivity measurement in service industry
title_short Developing and validating the qualitative labour productivity measurement in service industry
title_full Developing and validating the qualitative labour productivity measurement in service industry
title_fullStr Developing and validating the qualitative labour productivity measurement in service industry
title_full_unstemmed Developing and validating the qualitative labour productivity measurement in service industry
title_sort developing and validating the qualitative labour productivity measurement in service industry
publisher Springer Netherlands
publishDate 2021
url https://eprints.ums.edu.my/id/eprint/31623/2/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry_ABSTRACT.pdf
https://eprints.ums.edu.my/id/eprint/31623/1/Developing%20and%20validating%20the%20qualitative%20labour%20productivity%20measurement%20in%20service%20industry.pdf
https://eprints.ums.edu.my/id/eprint/31623/
https://link.springer.com/article/10.1007/s11135-021-01220-9
https://doi.org/10.1007/s11135-021-01220-9
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score 13.211869

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