Service Quality as Drivers of Customer Loyalty and Intention to Switch: Modeling the Mediating Effect of Customer Satisfation
The following study examines relationship of service quality, customer satisfaction, customer loyalty and consumers’ intentions to switch among finance and insurances consumers in Klang Valley area. Although many researchers have studied of service quality, customer satisfaction, customer loyalty an...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/25239/1/Service%20Quality%20as%20Drivers%20of%20Customer%20Loyalty%20and%20Intention%20to%20Switch%20Modeling%20the%20Mediating%20Effect%20of%20Customer%20Satisfation.pdf https://eprints.ums.edu.my/id/eprint/25239/7/Service%20Quality%20as%20Drivers%20of%20Customer%20Loyalty%20and%20Intention%20to%20Switch%20Modeling%20the%20Mediating%20Effect%20of%20Customer%20Satisfation1.pdf https://eprints.ums.edu.my/id/eprint/25239/ |
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https://eprints.ums.edu.my/id/eprint/25239/1/Service%20Quality%20as%20Drivers%20of%20Customer%20Loyalty%20and%20Intention%20to%20Switch%20Modeling%20the%20Mediating%20Effect%20of%20Customer%20Satisfation.pdfhttps://eprints.ums.edu.my/id/eprint/25239/7/Service%20Quality%20as%20Drivers%20of%20Customer%20Loyalty%20and%20Intention%20to%20Switch%20Modeling%20the%20Mediating%20Effect%20of%20Customer%20Satisfation1.pdf
https://eprints.ums.edu.my/id/eprint/25239/