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The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model

Social media applications have increasingly become a valuable platform for personal communication and knowledge sharing in working life. Several researchers have considered the direct role of social media usage in influencing job performance. However, limited studies explore how social media use may...

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Main Authors: Kasim, Nur Muneerah, Fauzi, M. A., Yusuf, Muhammad Fakhrul, Wider, Walton
Format: Article
Language:English
Published: MDPI 2022
Subjects:
AI Indexes (General)
H Social Sciences (General)
Online Access:http://umpir.ump.edu.my/id/eprint/35738/1/2022_Behavioral%20Science_The%20Effect%20of%20WhatsApp%20Usage%20on%20Employee.pdf
http://umpir.ump.edu.my/id/eprint/35738/
https://doi.org/10.3390/bs12110456
https://doi.org/10.3390/bs12110456
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spelling my.ump.umpir.357382022-11-29T00:52:09Z http://umpir.ump.edu.my/id/eprint/35738/ The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model Kasim, Nur Muneerah Fauzi, M. A. Yusuf, Muhammad Fakhrul Wider, Walton AI Indexes (General) H Social Sciences (General) Social media applications have increasingly become a valuable platform for personal communication and knowledge sharing in working life. Several researchers have considered the direct role of social media usage in influencing job performance. However, limited studies explore how social media use may impact employees’ job performance, especially in innovativeness. Moreover, inconsistencies in the findings exist in the literature regarding whether social media improves employees’ job performance or causes harm. By adapting the stressor–strain–outcome (SSO) model, the present study investigates how WhatsApp use at work can predict social media overloads that might induce technostress and, subsequently, affect employees’ innovative job performance. Thus, 206 Malaysian employees from the government and private sectors participated in this study and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings show that social media, predominantly WhatsApp, used at work has a mild but statistically significant influence on information overload, communication overload, and social overload. In addition, information overload and communication overload positively influence technostress, except for social overload. Subsequently, technostress does not have an impact on innovative job performance. This study provides theoretical and practical implications for extending the knowledge and mitigating plans and efforts to improve employees’ performance at work. Therefore, this study helps mitigate the dearth of research pertaining to the roles of social media use at work on employees’ innovative job performance. MDPI 2022-11 Article PeerReviewed pdf en cc_by_4 http://umpir.ump.edu.my/id/eprint/35738/1/2022_Behavioral%20Science_The%20Effect%20of%20WhatsApp%20Usage%20on%20Employee.pdf Kasim, Nur Muneerah and Fauzi, M. A. and Yusuf, Muhammad Fakhrul and Wider, Walton (2022) The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model. Behavioral Sciences, 12 (11). pp. 1-19. ISSN 2076-328X https://doi.org/10.3390/bs12110456 https://doi.org/10.3390/bs12110456
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
topic AI Indexes (General)
H Social Sciences (General)
spellingShingle AI Indexes (General)
H Social Sciences (General)
Kasim, Nur Muneerah
Fauzi, M. A.
Yusuf, Muhammad Fakhrul
Wider, Walton
The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
description Social media applications have increasingly become a valuable platform for personal communication and knowledge sharing in working life. Several researchers have considered the direct role of social media usage in influencing job performance. However, limited studies explore how social media use may impact employees’ job performance, especially in innovativeness. Moreover, inconsistencies in the findings exist in the literature regarding whether social media improves employees’ job performance or causes harm. By adapting the stressor–strain–outcome (SSO) model, the present study investigates how WhatsApp use at work can predict social media overloads that might induce technostress and, subsequently, affect employees’ innovative job performance. Thus, 206 Malaysian employees from the government and private sectors participated in this study and the data were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings show that social media, predominantly WhatsApp, used at work has a mild but statistically significant influence on information overload, communication overload, and social overload. In addition, information overload and communication overload positively influence technostress, except for social overload. Subsequently, technostress does not have an impact on innovative job performance. This study provides theoretical and practical implications for extending the knowledge and mitigating plans and efforts to improve employees’ performance at work. Therefore, this study helps mitigate the dearth of research pertaining to the roles of social media use at work on employees’ innovative job performance.
format Article
author Kasim, Nur Muneerah
Fauzi, M. A.
Yusuf, Muhammad Fakhrul
Wider, Walton
author_facet Kasim, Nur Muneerah
Fauzi, M. A.
Yusuf, Muhammad Fakhrul
Wider, Walton
author_sort Kasim, Nur Muneerah
title The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
title_short The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
title_full The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
title_fullStr The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
title_full_unstemmed The effect of whatsapp usage on employee innovative performance at the workplace: Perspective from the stressor–strain–outcome model
title_sort effect of whatsapp usage on employee innovative performance at the workplace: perspective from the stressor–strain–outcome model
publisher MDPI
publishDate 2022
url http://umpir.ump.edu.my/id/eprint/35738/1/2022_Behavioral%20Science_The%20Effect%20of%20WhatsApp%20Usage%20on%20Employee.pdf
http://umpir.ump.edu.my/id/eprint/35738/
https://doi.org/10.3390/bs12110456
https://doi.org/10.3390/bs12110456
_version_ 1751536397241548800
score 13.211869

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