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The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership

This study investigates the influences of extrinsic motivating factors on employees' work performance in banking sectors in Malaysia when the psychological ownership act as mediating effect existed. Generally, this study analyses three independent variables, categorized as extrinsic (working co...

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Main Authors: Ravesangar, Kamalesh, Fauzi, M. A.
Format: Article
Language:English
English
Published: Universiti Malaysia Sarawak 2022
Subjects:
H Social Sciences (General)
HG Finance
Online Access:http://umpir.ump.edu.my/id/eprint/35224/1/2022-IJBS-%20The%20influence%20of%20intrinsic%20motivation%20factors%20on%20employees.pdf
http://umpir.ump.edu.my/id/eprint/35224/3/929-the-influence-of-extrinsic-motivating-factors-on-employees-work-performance-at-banking-sectors-in-malaysia-the-mediating-effect-of-psychological-ownership
http://umpir.ump.edu.my/id/eprint/35224/
https://doi.org/10.33736/ijbs.4862.2022
https://doi.org/10.33736/ijbs.4862.2022
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spelling my.ump.umpir.352242022-09-28T03:55:46Z http://umpir.ump.edu.my/id/eprint/35224/ The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership Ravesangar, Kamalesh Fauzi, M. A. H Social Sciences (General) HG Finance This study investigates the influences of extrinsic motivating factors on employees' work performance in banking sectors in Malaysia when the psychological ownership act as mediating effect existed. Generally, this study analyses three independent variables, categorized as extrinsic (working condition, job security, and company policy) motivating factors on the dependent variable of employees' work performance when psychological ownership acts as a mediating effect in banking sectors in Malaysia. This study was conducted to determine employee work performance issues, namely, poor service quality, poor communication, high employee turnover, and work-related stress in Malaysian banking sectors. The research tools used in this study were personal distribution and online mail questionnaires. A total of 3700 frontline employees were selected for the questionnaire, but only 370 respondents are fit for further analysis. The survey data was gathered within a one-month duration. The findings revealed that work conditions and company policy have a significant favourable influence on psychological ownership. The following results show that psychological ownership positively mediates the relationship between company policy and work conditions with work performance. A theoretical framework has been constructed based on Herzberg's Theory of hygiene factors used in this research. The outcome of this study would help bank management introduce practical strategies for improving the employees' work performance which leads to business growth. Universiti Malaysia Sarawak 2022 Article PeerReviewed pdf en cc_by_nc_sa_4 http://umpir.ump.edu.my/id/eprint/35224/1/2022-IJBS-%20The%20influence%20of%20intrinsic%20motivation%20factors%20on%20employees.pdf text en http://umpir.ump.edu.my/id/eprint/35224/3/929-the-influence-of-extrinsic-motivating-factors-on-employees-work-performance-at-banking-sectors-in-malaysia-the-mediating-effect-of-psychological-ownership Ravesangar, Kamalesh and Fauzi, M. A. (2022) The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership. International Journal of Business and Society, 23 (2). pp. 1147-1168. ISSN 1511-6670 https://doi.org/10.33736/ijbs.4862.2022 https://doi.org/10.33736/ijbs.4862.2022
institution Universiti Malaysia Pahang
building UMP Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Pahang
content_source UMP Institutional Repository
url_provider http://umpir.ump.edu.my/
language English
English
topic H Social Sciences (General)
HG Finance
spellingShingle H Social Sciences (General)
HG Finance
Ravesangar, Kamalesh
Fauzi, M. A.
The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
description This study investigates the influences of extrinsic motivating factors on employees' work performance in banking sectors in Malaysia when the psychological ownership act as mediating effect existed. Generally, this study analyses three independent variables, categorized as extrinsic (working condition, job security, and company policy) motivating factors on the dependent variable of employees' work performance when psychological ownership acts as a mediating effect in banking sectors in Malaysia. This study was conducted to determine employee work performance issues, namely, poor service quality, poor communication, high employee turnover, and work-related stress in Malaysian banking sectors. The research tools used in this study were personal distribution and online mail questionnaires. A total of 3700 frontline employees were selected for the questionnaire, but only 370 respondents are fit for further analysis. The survey data was gathered within a one-month duration. The findings revealed that work conditions and company policy have a significant favourable influence on psychological ownership. The following results show that psychological ownership positively mediates the relationship between company policy and work conditions with work performance. A theoretical framework has been constructed based on Herzberg's Theory of hygiene factors used in this research. The outcome of this study would help bank management introduce practical strategies for improving the employees' work performance which leads to business growth.
format Article
author Ravesangar, Kamalesh
Fauzi, M. A.
author_facet Ravesangar, Kamalesh
Fauzi, M. A.
author_sort Ravesangar, Kamalesh
title The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
title_short The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
title_full The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
title_fullStr The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
title_full_unstemmed The influence of extrinsic motivating factors on employees’ work performance at banking sectors in Malaysia: The mediating effect of psychological ownership
title_sort influence of extrinsic motivating factors on employees’ work performance at banking sectors in malaysia: the mediating effect of psychological ownership
publisher Universiti Malaysia Sarawak
publishDate 2022
url http://umpir.ump.edu.my/id/eprint/35224/1/2022-IJBS-%20The%20influence%20of%20intrinsic%20motivation%20factors%20on%20employees.pdf
http://umpir.ump.edu.my/id/eprint/35224/3/929-the-influence-of-extrinsic-motivating-factors-on-employees-work-performance-at-banking-sectors-in-malaysia-the-mediating-effect-of-psychological-ownership
http://umpir.ump.edu.my/id/eprint/35224/
https://doi.org/10.33736/ijbs.4862.2022
https://doi.org/10.33736/ijbs.4862.2022
_version_ 1745562525039067136
score 13.211869

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