Service operations practice and performance of local authorities in malaysia
This study aims to investigate the influence of service operations practices on the performance of local authorities in Peninsular Malaysia. This study used a cross-sectional design and employed the stratified random sampling method to collect data from a total of 202 respondents who are directors o...
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Main Authors: | Mohd Nazri Zakaria, Abdullah- Al- Mamun, Noorshella Binti Che Nawi, Noorul Azwin Binti Md Nasir |
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Format: | Conference or Workshop Item |
Language: | English |
Online Access: | http://discol.umk.edu.my/id/eprint/9152/1/SERVICE%20OPERATIONS%20PRACTICE%20AND%20PERFORMANCE.pdf http://discol.umk.edu.my/id/eprint/9152/ |
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