Service operations practice and performance of local authorities in malaysia

This study aims to investigate the influence of service operations practices on the performance of local authorities in Peninsular Malaysia. This study used a cross-sectional design and employed the stratified random sampling method to collect data from a total of 202 respondents who are directors o...

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Bibliographic Details
Main Authors: Mohd Nazri Zakaria, Abdullah- Al- Mamun, Noorshella Binti Che Nawi, Noorul Azwin Binti Md Nasir
Format: Conference or Workshop Item
Language:English
Online Access:http://discol.umk.edu.my/id/eprint/9152/1/SERVICE%20OPERATIONS%20PRACTICE%20AND%20PERFORMANCE.pdf
http://discol.umk.edu.my/id/eprint/9152/
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