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Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan

This study was designed to study on Passenger satisfaction on Service Quality in Low cost carrier Airline: A case study among Generation Y in Kelantan.200 respondents were selected at airport randomly to identify the relationship of service quality such as reliability, tangibles, empathy, responsive...

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Main Authors: Ismail, Ahmad Lutfi, Hamzah, Baderinajjah, Ismail, Badrunnaimah, Cheah, Jih Chyr
Format: Undergraduate Final Project Report
Published: 2015
Online Access:http://discol.umk.edu.my/id/eprint/6481/
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id my.umk.eprints.6481
record_format eprints
spelling my.umk.eprints.64812022-05-23T08:47:29Z http://discol.umk.edu.my/id/eprint/6481/ Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan Ismail, Ahmad Lutfi Hamzah, Baderinajjah Ismail, Badrunnaimah Cheah, Jih Chyr This study was designed to study on Passenger satisfaction on Service Quality in Low cost carrier Airline: A case study among Generation Y in Kelantan.200 respondents were selected at airport randomly to identify the relationship of service quality such as reliability, tangibles, empathy, responsiveness, and assurance with customer satisfaction. Within the five factors, all the factors showed significant results. This research provided some new information for the low cost carrier airline industry 2015 Undergraduate Final Project Report NonPeerReviewed Ismail, Ahmad Lutfi and Hamzah, Baderinajjah and Ismail, Badrunnaimah and Cheah, Jih Chyr (2015) Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan. Undergraduate Final Project Report thesis, Faculty of Entrepreneurship and Business.
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description This study was designed to study on Passenger satisfaction on Service Quality in Low cost carrier Airline: A case study among Generation Y in Kelantan.200 respondents were selected at airport randomly to identify the relationship of service quality such as reliability, tangibles, empathy, responsiveness, and assurance with customer satisfaction. Within the five factors, all the factors showed significant results. This research provided some new information for the low cost carrier airline industry
format Undergraduate Final Project Report
author Ismail, Ahmad Lutfi
Hamzah, Baderinajjah
Ismail, Badrunnaimah
Cheah, Jih Chyr
spellingShingle Ismail, Ahmad Lutfi
Hamzah, Baderinajjah
Ismail, Badrunnaimah
Cheah, Jih Chyr
Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
author_facet Ismail, Ahmad Lutfi
Hamzah, Baderinajjah
Ismail, Badrunnaimah
Cheah, Jih Chyr
author_sort Ismail, Ahmad Lutfi
title Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
title_short Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
title_full Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
title_fullStr Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
title_full_unstemmed Factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation Y in Kelantan
title_sort factors that influence passengers satisfaction on service quality in low cost carrier airline: a case study among generation y in kelantan
publishDate 2015
url http://discol.umk.edu.my/id/eprint/6481/
_version_ 1763303703014539264
score 13.211869

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