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The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan

This research finding is based on respondents which are hotel guest around Kota Bharu, Kelantan. The hotel get involved in this study are Royal Guest House, Crown Garden Hotel, Dynasty Inn, Tune Hotel and others. The purpose of this study is explaining the effect of service quality, food and accommo...

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Main Authors: Lee, Mei Chee, Mohd Yusof, Mohammad Saiful Amri, Md Tamrim, Mohd Nurazwan, Alias, Noor Hazatul Hasni
Format: Undergraduate Final Project Report
Published: 2015
Online Access:http://discol.umk.edu.my/id/eprint/6461/
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spelling my.umk.eprints.64612022-05-23T08:47:22Z http://discol.umk.edu.my/id/eprint/6461/ The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan Lee, Mei Chee Mohd Yusof, Mohammad Saiful Amri Md Tamrim, Mohd Nurazwan Alias, Noor Hazatul Hasni This research finding is based on respondents which are hotel guest around Kota Bharu, Kelantan. The hotel get involved in this study are Royal Guest House, Crown Garden Hotel, Dynasty Inn, Tune Hotel and others. The purpose of this study is explaining the effect of service quality, food and accommodation on hotel guest satisfaction in Kelantan three star hotels. There were 150 hotel guests took part in this study. We collected the data at Pengkalan Chepa areas which are airport, campus, KB mall and Kelantan hotel. We distributed questionnaires to people who have experience stayed at the hotel. Data was analysed by using reliability analysis, descriptive analysis, correlation coefficient and multiple linear regressions. It was found out that the service quality, food quality, accommodation have influence guest satisfaction in three star Kelantan Hotel. We hoped that these findings would help hotelier and people in hospitality industry to know the effect of service quality, food quality and accommodation on hotel guest satisfaction. The limitation for our study is we only focusing our study at hotel in Kelantan and only focusing our study towards hotel business. The last limitation for our study is we only focus our study for three star hotels at Kelantan. 2015 Undergraduate Final Project Report NonPeerReviewed Lee, Mei Chee and Mohd Yusof, Mohammad Saiful Amri and Md Tamrim, Mohd Nurazwan and Alias, Noor Hazatul Hasni (2015) The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan. Undergraduate Final Project Report thesis, Faculty of Entrepreneurship and Business.
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
description This research finding is based on respondents which are hotel guest around Kota Bharu, Kelantan. The hotel get involved in this study are Royal Guest House, Crown Garden Hotel, Dynasty Inn, Tune Hotel and others. The purpose of this study is explaining the effect of service quality, food and accommodation on hotel guest satisfaction in Kelantan three star hotels. There were 150 hotel guests took part in this study. We collected the data at Pengkalan Chepa areas which are airport, campus, KB mall and Kelantan hotel. We distributed questionnaires to people who have experience stayed at the hotel. Data was analysed by using reliability analysis, descriptive analysis, correlation coefficient and multiple linear regressions. It was found out that the service quality, food quality, accommodation have influence guest satisfaction in three star Kelantan Hotel. We hoped that these findings would help hotelier and people in hospitality industry to know the effect of service quality, food quality and accommodation on hotel guest satisfaction. The limitation for our study is we only focusing our study at hotel in Kelantan and only focusing our study towards hotel business. The last limitation for our study is we only focus our study for three star hotels at Kelantan.
format Undergraduate Final Project Report
author Lee, Mei Chee
Mohd Yusof, Mohammad Saiful Amri
Md Tamrim, Mohd Nurazwan
Alias, Noor Hazatul Hasni
spellingShingle Lee, Mei Chee
Mohd Yusof, Mohammad Saiful Amri
Md Tamrim, Mohd Nurazwan
Alias, Noor Hazatul Hasni
The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
author_facet Lee, Mei Chee
Mohd Yusof, Mohammad Saiful Amri
Md Tamrim, Mohd Nurazwan
Alias, Noor Hazatul Hasni
author_sort Lee, Mei Chee
title The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
title_short The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
title_full The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
title_fullStr The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
title_full_unstemmed The effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in Kelantan
title_sort effect of service quality, food quality and accommodation and facilities on hotel guest satisfaction: a case of three star hotels in kelantan
publishDate 2015
url http://discol.umk.edu.my/id/eprint/6461/
_version_ 1763303700063846400
score 13.211869

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