The factors affecting customer satisfaction on food delivery apps in Kuala Lumpur, Malaysia
This study was conducted to examine the factors affecting customer satisfaction on food delivery apps in Kuala Lumpur, Malaysia. The independent variables of this study comprised effort expectancy, performance expectancy and social influence, whereas the dependent variable in this study was customer...
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Main Authors: | Chow Jia Sin, Kaiyisah Mohd Apandi, Muhammad Azizi Muhmad Ahsin, Nurul Aisyah Rasmadi |
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Format: | Undergraduate Final Project Report |
Language: | English |
Published: |
2021
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Online Access: | http://discol.umk.edu.my/id/eprint/3875/1/H18_2021.pdf http://discol.umk.edu.my/id/eprint/3875/ |
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