Employee job satisfaction, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur
This research investigates the relationship between employee job satisfaction, perceived customer satisfaction and profitability of the 5-star Hotels in Kuala Lumpur. These elements play an important role in determining firm’s profitability, especially in the hotel industry. The research data was co...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
American Scientific Publishers
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/69380/ http://dx.doi.org/10.1166/asl.2016.6652 |
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