The factors that affect customer satisfaction on the quality of hotel service
The purpose of this study is to look into the relationship between service quality and customer satisfaction in Malacca hotels by using SERVQUAL analysis. It also aims to investigate the influence and effect of providing quality service on customer satisfaction, as well as to determine which SERVQUA...
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| Main Authors: | , , , |
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| Format: | Undergraduate Final Project Report |
| Language: | English |
| Published: |
2023
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| Online Access: | http://discol.umk.edu.my/id/eprint/13825/1/T58.pdf http://discol.umk.edu.my/id/eprint/13825/ |
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