Service Quality and Customer Satisfaction in the Hotel Industry
Common perception by practitioners in the hotel industry today that satisfied guest would become profitability to the company is considered as a major subject for this research. Therefore, this study is conducted to extend the previous research on the service quality by examining the relationship be...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/2374/1/Nur_Asyura_Muhamad.pdf http://etd.uum.edu.my/2374/2/1.Nur_Asyura_Muhamad.pdf http://etd.uum.edu.my/2374/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000760051 |
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