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The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application

This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling meth...

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Main Authors: Muhammad Shahrim Sehak, Fatin Liyana Siap, Siti Noor Mariam Ab Talib, Suhaida Abdul Halim
Format: Undergraduate Final Project Report
Language:English
Published: 2022
Online Access:http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf
http://discol.umk.edu.my/id/eprint/10566/
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spelling my.umk.eprints.105662023-02-14T06:01:41Z http://discol.umk.edu.my/id/eprint/10566/ The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application Muhammad Shahrim Sehak Fatin Liyana Siap Siti Noor Mariam Ab Talib Suhaida Abdul Halim This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling method. The questionnaires were distributed by using Google form. The findings presented that e-service quality (r= 0.487, p= 0.000), product quality (r= 0.470, p= 0.000) and price (r= 0.426, p= 0.000) are the factors that significantly related to level of satisfaction. The analytical results confirmed that there is a significant positive correlation between e-service quality, product quality and price and the level of satisfaction. In addition to this, the study has some limitations. Therefore, some suggestions are put forward for future research. 2022-01-20 Undergraduate Final Project Report NonPeerReviewed text en http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf Muhammad Shahrim Sehak and Fatin Liyana Siap and Siti Noor Mariam Ab Talib and Suhaida Abdul Halim (2022) The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application. Final Year Project thesis, Universiti Malaysia Kelantan. (Submitted)
institution Universiti Malaysia Kelantan
building Perpustakaan Universiti Malaysia Kelantan
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Kelantan
content_source UMK Institutional Repository
url_provider http://umkeprints.umk.edu.my/
language English
description This study focusing on e-service quality, product quality and price on level of satisfaction which focusing among UMK student from SAB program 3rd year online purchases at Shopee application. The sample comprised of 215 students. The sampling method used in this research is convenience sampling method. The questionnaires were distributed by using Google form. The findings presented that e-service quality (r= 0.487, p= 0.000), product quality (r= 0.470, p= 0.000) and price (r= 0.426, p= 0.000) are the factors that significantly related to level of satisfaction. The analytical results confirmed that there is a significant positive correlation between e-service quality, product quality and price and the level of satisfaction. In addition to this, the study has some limitations. Therefore, some suggestions are put forward for future research.
format Undergraduate Final Project Report
author Muhammad Shahrim Sehak
Fatin Liyana Siap
Siti Noor Mariam Ab Talib
Suhaida Abdul Halim
spellingShingle Muhammad Shahrim Sehak
Fatin Liyana Siap
Siti Noor Mariam Ab Talib
Suhaida Abdul Halim
The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
author_facet Muhammad Shahrim Sehak
Fatin Liyana Siap
Siti Noor Mariam Ab Talib
Suhaida Abdul Halim
author_sort Muhammad Shahrim Sehak
title The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
title_short The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
title_full The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
title_fullStr The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
title_full_unstemmed The factors influencing the satisfaction among University Malaysia Kelantan students from Islamic Banking and Finance Program (SAB) 3rd year make online purchases at shopee application
title_sort factors influencing the satisfaction among university malaysia kelantan students from islamic banking and finance program (sab) 3rd year make online purchases at shopee application
publishDate 2022
url http://discol.umk.edu.my/id/eprint/10566/1/Group%2043.pdf
http://discol.umk.edu.my/id/eprint/10566/
_version_ 1763304261063540736
score 13.211869

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