Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li
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my.um.stud.23292013-07-27T07:34:47Z Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li Tan, Thiam Keat Tay, Chai Li HF Commerce 1998 Thesis NonPeerReviewed application/pdf http://studentsrepo.um.edu.my/2329/1/PENDAHULUAN.pdf application/pdf http://studentsrepo.um.edu.my/2329/2/KANDUNGAN.pdf application/pdf http://studentsrepo.um.edu.my/2329/3/BAB_1.pdf application/pdf http://studentsrepo.um.edu.my/2329/4/BAB_2.pdf application/pdf http://studentsrepo.um.edu.my/2329/5/BAB_3.pdf application/pdf http://studentsrepo.um.edu.my/2329/6/BAB_4.pdf application/pdf http://studentsrepo.um.edu.my/2329/7/BAB_5.pdf application/pdf http://studentsrepo.um.edu.my/2329/8/BAB_6.pdf application/pdf http://studentsrepo.um.edu.my/2329/9/BAB_7.pdf application/pdf http://studentsrepo.um.edu.my/2329/10/BAB_8.pdf application/pdf http://studentsrepo.um.edu.my/2329/11/BAB_9.pdf application/pdf http://studentsrepo.um.edu.my/2329/12/BIBLIOGRAFI.pdf application/pdf http://studentsrepo.um.edu.my/2329/13/LAMPIRAN.pdf http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} Tan, Thiam Keat; Tay, Chai Li (1998) Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li. Masters thesis, Universiti Malaya. http://studentsrepo.um.edu.my/2329/ |
| institution |
Universiti Malaya |
| building |
UM Library |
| collection |
Institutional Repository |
| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Malaya |
| content_source |
UM Student Repository |
| url_provider |
http://studentsrepo.um.edu.my/ |
| topic |
HF Commerce |
| spellingShingle |
HF Commerce Tan, Thiam Keat Tay, Chai Li Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| format |
Thesis |
| author |
Tan, Thiam Keat Tay, Chai Li |
| author_facet |
Tan, Thiam Keat Tay, Chai Li |
| author_sort |
Tan, Thiam Keat |
| title |
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_short |
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_full |
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_fullStr |
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_full_unstemmed |
Customer service quality as a competitive strategy in the Malaysian automotive industry / Group research project by: Tan Thiam Keat (Alex) and Tay Chai Li |
| title_sort |
customer service quality as a competitive strategy in the malaysian automotive industry / group research project by: tan thiam keat (alex) and tay chai li |
| publishDate |
1998 |
| url |
http://studentsrepo.um.edu.my/2329/1/PENDAHULUAN.pdf http://studentsrepo.um.edu.my/2329/2/KANDUNGAN.pdf http://studentsrepo.um.edu.my/2329/3/BAB_1.pdf http://studentsrepo.um.edu.my/2329/4/BAB_2.pdf http://studentsrepo.um.edu.my/2329/5/BAB_3.pdf http://studentsrepo.um.edu.my/2329/6/BAB_4.pdf http://studentsrepo.um.edu.my/2329/7/BAB_5.pdf http://studentsrepo.um.edu.my/2329/8/BAB_6.pdf http://studentsrepo.um.edu.my/2329/9/BAB_7.pdf http://studentsrepo.um.edu.my/2329/10/BAB_8.pdf http://studentsrepo.um.edu.my/2329/11/BAB_9.pdf http://studentsrepo.um.edu.my/2329/12/BIBLIOGRAFI.pdf http://studentsrepo.um.edu.my/2329/13/LAMPIRAN.pdf http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="Customer service quality as a competitive strategy in the Malaysian automotive industry"{245} http://studentsrepo.um.edu.my/2329/ |
| _version_ |
1738505443041345536 |
| score |
13.211869 |