Cover Image

What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?

This empirical paper aims at measuring customer attitudes concerning Islamic banking services and how they influence their behavioural intentions to utilise them. Islamic banking has been a fast-growing sector, offering products and services according to Sharia law. Despite being the preferred choic...

Full description

Saved in:
Bibliographic Details
Main Authors: Hoque, Muhammad Nazmul, Rahman, Muhammad Khalilur, Said, Jamaliah, Begum, Farhana, Hossain, Mohammad Mainul
Format: Article
Published: MDPI 2022
Subjects:
BF Psychology
Business
Banking
Online Access:http://eprints.um.edu.my/42924/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.um.eprints.42924
record_format eprints
spelling my.um.eprints.429242023-09-14T01:15:34Z http://eprints.um.edu.my/42924/ What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh? Hoque, Muhammad Nazmul Rahman, Muhammad Khalilur Said, Jamaliah Begum, Farhana Hossain, Mohammad Mainul BF Psychology Business Banking This empirical paper aims at measuring customer attitudes concerning Islamic banking services and how they influence their behavioural intentions to utilise them. Islamic banking has been a fast-growing sector, offering products and services according to Sharia law. Despite being the preferred choice of banking, there is a high percentage of Muslim customers who have shifted from conventional to Islamic banking. Hence, this study aims to examine factors that influence them towards the use of Islamic banking. This is cross-sectional research, where data were collected using questionnaires. A total of 490 questionnaires were received back from adult individuals who were clients of Islamic banks. The data were analyzed using the partial least squares (PLS) method. The findings indicate that ethical organisation, Islamic values, and reputation significantly impact attitudes, whereas financial literacy has no significant impact on them. Attitude is strongly related to the behavioural intention to engage in Islamic banking services. The results also reveal that attitudes mediate the effect of Islamic values, ethical organisation, and reputation on the behavioural intention to engage in Islamic banking services, but Islamic financial literacy is not associated with customers' behavioural mindset to enjoy such services. This study provides an example of initial empirical evidence from a Muslim majority country like Bangladesh on the relationship between Islamic values, ethical organization, Islamic financial literacy, and reputation and attitudes, which in turn lead to customers' behavioural intentions to engage in services and products of Islamic banks. MDPI 2022-04 Article PeerReviewed Hoque, Muhammad Nazmul and Rahman, Muhammad Khalilur and Said, Jamaliah and Begum, Farhana and Hossain, Mohammad Mainul (2022) What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh? Sustainability, 14 (8). ISSN 2071-1050, DOI https://doi.org/10.3390/su14084703 <https://doi.org/10.3390/su14084703>. 10.3390/su14084703
institution Universiti Malaya
building UM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaya
content_source UM Research Repository
url_provider http://eprints.um.edu.my/
topic BF Psychology
Business
Banking
spellingShingle BF Psychology
Business
Banking
Hoque, Muhammad Nazmul
Rahman, Muhammad Khalilur
Said, Jamaliah
Begum, Farhana
Hossain, Mohammad Mainul
What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
description This empirical paper aims at measuring customer attitudes concerning Islamic banking services and how they influence their behavioural intentions to utilise them. Islamic banking has been a fast-growing sector, offering products and services according to Sharia law. Despite being the preferred choice of banking, there is a high percentage of Muslim customers who have shifted from conventional to Islamic banking. Hence, this study aims to examine factors that influence them towards the use of Islamic banking. This is cross-sectional research, where data were collected using questionnaires. A total of 490 questionnaires were received back from adult individuals who were clients of Islamic banks. The data were analyzed using the partial least squares (PLS) method. The findings indicate that ethical organisation, Islamic values, and reputation significantly impact attitudes, whereas financial literacy has no significant impact on them. Attitude is strongly related to the behavioural intention to engage in Islamic banking services. The results also reveal that attitudes mediate the effect of Islamic values, ethical organisation, and reputation on the behavioural intention to engage in Islamic banking services, but Islamic financial literacy is not associated with customers' behavioural mindset to enjoy such services. This study provides an example of initial empirical evidence from a Muslim majority country like Bangladesh on the relationship between Islamic values, ethical organization, Islamic financial literacy, and reputation and attitudes, which in turn lead to customers' behavioural intentions to engage in services and products of Islamic banks.
format Article
author Hoque, Muhammad Nazmul
Rahman, Muhammad Khalilur
Said, Jamaliah
Begum, Farhana
Hossain, Mohammad Mainul
author_facet Hoque, Muhammad Nazmul
Rahman, Muhammad Khalilur
Said, Jamaliah
Begum, Farhana
Hossain, Mohammad Mainul
author_sort Hoque, Muhammad Nazmul
title What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
title_short What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
title_full What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
title_fullStr What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
title_full_unstemmed What factors influence customer attitudes and mindsets towards the use of services and products of Islamic banks in Bangladesh?
title_sort what factors influence customer attitudes and mindsets towards the use of services and products of islamic banks in bangladesh?
publisher MDPI
publishDate 2022
url http://eprints.um.edu.my/42924/
_version_ 1778161681125343232
score 13.211869

Similar Items