Staff View: Exploring the information quality of mobile government services: A literature review

Exploring the information quality of mobile government services: A literature review

This article aims to investigate the constructs that can be used to evaluate the information quality (IQ) of mobile government services. The dimension of IQ is one of the fundamental constructs that assesses the extent of information based on its accuracy, usefulness, and timeliness. Based on the re...

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Main Authors:	Desmal, Abdulla Jaafar, Othman, Mohd Khalit, Hamid, Suraya, Zolait, Ali
Format:	Article
Published:	PeerJ 2022
Subjects:	QA75 Electronic computers. Computer science
Online Access:	http://eprints.um.edu.my/41590/
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spelling	my.um.eprints.415902023-11-08T04:56:50Z http://eprints.um.edu.my/41590/ Exploring the information quality of mobile government services: A literature review Desmal, Abdulla Jaafar Othman, Mohd Khalit Hamid, Suraya Zolait, Ali QA75 Electronic computers. Computer science This article aims to investigate the constructs that can be used to evaluate the information quality (IQ) of mobile government services. The dimension of IQ is one of the fundamental constructs that assesses the extent of information based on its accuracy, usefulness, and timeliness. Based on the review of previous studies, there is a lack of studies related to mGovernment service quality. It is not practical to measure the service quality of mGovernment by using other measurement scales such as e-service, e-commerce, or e-government. Therefore, it is necessary to understand each dimension that guides constructing a comprehensive framework to measure service quality at mGovernment. The constructs of information quality were extracted from previous literature in mobile government, mobile application service, and e-government to understand the development stages, structure, and unique features-this guide to conduct the systematic literature review to clarify the constructs belonging to the evaluation of information quality. The present article identified six constructs-understandability, timeliness, accuracy, completeness, availability, and usefulness-to measure the information quality of mobile government service. There is limited literature on mGovernment information service quality. With the development of government services on mobile devices, it is necessary to measure information quality at mGovernment service channel to understand users' expectations. The mGovernment service provider benefits from measuring the service quality by improving the strategy and criteria of information at mGovernment portal. In addition, the end-users expect to perform the service with the best quality level of the information supplied and displayed on mGovernment platform. PeerJ 2022-07-28 Article PeerReviewed Desmal, Abdulla Jaafar and Othman, Mohd Khalit and Hamid, Suraya and Zolait, Ali (2022) Exploring the information quality of mobile government services: A literature review. PeerJ Computer Science, 8. ISSN 2376-5992, DOI https://doi.org/10.7717/peerj-cs.1028 <https://doi.org/10.7717/peerj-cs.1028>. 10.7717/peerj-cs.1028
institution	Universiti Malaya
building	UM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaya
content_source	UM Research Repository
url_provider	http://eprints.um.edu.my/
topic	QA75 Electronic computers. Computer science
spellingShingle	QA75 Electronic computers. Computer science Desmal, Abdulla Jaafar Othman, Mohd Khalit Hamid, Suraya Zolait, Ali Exploring the information quality of mobile government services: A literature review
description	This article aims to investigate the constructs that can be used to evaluate the information quality (IQ) of mobile government services. The dimension of IQ is one of the fundamental constructs that assesses the extent of information based on its accuracy, usefulness, and timeliness. Based on the review of previous studies, there is a lack of studies related to mGovernment service quality. It is not practical to measure the service quality of mGovernment by using other measurement scales such as e-service, e-commerce, or e-government. Therefore, it is necessary to understand each dimension that guides constructing a comprehensive framework to measure service quality at mGovernment. The constructs of information quality were extracted from previous literature in mobile government, mobile application service, and e-government to understand the development stages, structure, and unique features-this guide to conduct the systematic literature review to clarify the constructs belonging to the evaluation of information quality. The present article identified six constructs-understandability, timeliness, accuracy, completeness, availability, and usefulness-to measure the information quality of mobile government service. There is limited literature on mGovernment information service quality. With the development of government services on mobile devices, it is necessary to measure information quality at mGovernment service channel to understand users' expectations. The mGovernment service provider benefits from measuring the service quality by improving the strategy and criteria of information at mGovernment portal. In addition, the end-users expect to perform the service with the best quality level of the information supplied and displayed on mGovernment platform.
format	Article
author	Desmal, Abdulla Jaafar Othman, Mohd Khalit Hamid, Suraya Zolait, Ali
author_facet	Desmal, Abdulla Jaafar Othman, Mohd Khalit Hamid, Suraya Zolait, Ali
author_sort	Desmal, Abdulla Jaafar
title	Exploring the information quality of mobile government services: A literature review
title_short	Exploring the information quality of mobile government services: A literature review
title_full	Exploring the information quality of mobile government services: A literature review
title_fullStr	Exploring the information quality of mobile government services: A literature review
title_full_unstemmed	Exploring the information quality of mobile government services: A literature review
title_sort	exploring the information quality of mobile government services: a literature review
publisher	PeerJ
publishDate	2022
url	http://eprints.um.edu.my/41590/
_version_	1783876725917089792
score	13.211869

Exploring the information quality of mobile government services: A literature review

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