Integrating strategic quality management in the context of corporate strategy – Initial lessons: A case study of Universiti Brunei Darussalam
Managing quality is basically the same with other aspects of management; it requires strategies formulation, goal settings, development of action plans, implementation plans and provision of control and feedback mechanism for corrective actions to be taken. It is thus imperative not to see quality...
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| Main Author: | |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2007
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/36/1/fairul.pdf http://eprints.um.edu.my/36/ |
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| Summary: | Managing quality is basically the same with other aspects of management; it requires strategies formulation, goal settings, development of action plans, implementation plans
and provision of control and feedback mechanism for corrective actions to be taken. It is thus imperative not to see quality management as solely a controlling device; rather it must be seen as a management function that must be institutionalized in different levels of organizations. In fact, many excellent organizations have demonstrated that quality has an important strategic value in today’s competitive world. Furthermore, in today’s complex
and changing environments, organizations are also forced to formulate strategy and plan their actions so as to achieve the desired positive results. In order to remain effective over time, organization must have a formal strategic management mechanism that would give direction to the attainment of the goals and objectives. The key success, therefore, required organizations to fully understand quality philosophies and to integrate quality in the
strategic management process. In relations to this, Higher Educational Institutions (HEIs)have also experienced ever-changing environments and challenges in order to stay
competitive and to cope with higher expectations from key stakeholders and ‘customers’. Consequently, many HEIs have also realized and seen quality practices as a practical
strategy to be pursued. Although there have been an increasing quality related research done in the context of HEIs, there is still a lack of research that focused on the
development of strategic quality planning process. |
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