CSM603: Customer retention and service recovery / Faculty of Business and Management
This course aims to provide students with an understanding of the importance of customer retention and recovery in customer service. It is also designed to develop the expertise required to come out with the right strategies for customer retention and service recovery. Customer retention and recover...
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| Format: | Teaching Resource |
| Language: | English |
| Published: |
2023
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| Online Access: | https://ir.uitm.edu.my/id/eprint/98724/1/98724.pdf https://ir.uitm.edu.my/id/eprint/98724/ https://aims.uitm.edu.my |
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