Developing a comprehensive action plan for excellent service quality delivery in Malaysian Polytechnic / Azrin Jalasi, Hady Fairuz Salsidu and Nur Izany Mohamad
As a Technical Education and Vocational Training ( TVET ) institution, polytechnic plays a vital role in developing the socio-economic of the nation. After more than 45 years of operation, Malaysian polytechnic has produced more than 350,000 semi-professionals workforce and middle executives in vari...
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| Main Authors: | , , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/92733/1/92733.pdf https://ir.uitm.edu.my/id/eprint/92733/ |
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