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A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]

Quality is fast becoming one of the competitive issues of the 1980s and 1990s. Pressures for improvement have become intense. The result is a heightened interest in quality management at many Malaysian organizations, both public and private, and a growing recognition of quality's strategic impo...

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Main Authors: Udol, Jering, Anyau, Donita Kinchang, Jock, Roslind, Janggi, Linggang
Format: Student Project
Language:English
Published: 2005
Subjects:
H Social Sciences (General)
Personnel management. Employment management
Online Access:https://ir.uitm.edu.my/id/eprint/82653/1/82653.pdf
https://ir.uitm.edu.my/id/eprint/82653/
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id my.uitm.ir.82653
record_format eprints
spelling my.uitm.ir.826532023-08-15T07:27:34Z https://ir.uitm.edu.my/id/eprint/82653/ A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.] Udol, Jering Anyau, Donita Kinchang Jock, Roslind Janggi, Linggang H Social Sciences (General) Personnel management. Employment management Quality is fast becoming one of the competitive issues of the 1980s and 1990s. Pressures for improvement have become intense. The result is a heightened interest in quality management at many Malaysian organizations, both public and private, and a growing recognition of quality's strategic importance. The issue of globalization today has pounded more pressures for quality improvement. A public service organization, the Bintulu Development Authority (BDA), is one among those many organizations that has the drive and ambition to be among the world-class in providing better and quality services to their customers. In August 1994, BDA launched the implementation of TQM in the organization. 2005 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82653/1/82653.pdf A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]. (2005) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Personnel management. Employment management
spellingShingle H Social Sciences (General)
Personnel management. Employment management
Udol, Jering
Anyau, Donita Kinchang
Jock, Roslind
Janggi, Linggang
A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
description Quality is fast becoming one of the competitive issues of the 1980s and 1990s. Pressures for improvement have become intense. The result is a heightened interest in quality management at many Malaysian organizations, both public and private, and a growing recognition of quality's strategic importance. The issue of globalization today has pounded more pressures for quality improvement. A public service organization, the Bintulu Development Authority (BDA), is one among those many organizations that has the drive and ambition to be among the world-class in providing better and quality services to their customers. In August 1994, BDA launched the implementation of TQM in the organization.
format Student Project
author Udol, Jering
Anyau, Donita Kinchang
Jock, Roslind
Janggi, Linggang
author_facet Udol, Jering
Anyau, Donita Kinchang
Jock, Roslind
Janggi, Linggang
author_sort Udol, Jering
title A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
title_short A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
title_full A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
title_fullStr A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
title_full_unstemmed A study on the effectiveness of total quality management: case study of Bintulu development authority/ Jering Udol… [et.al.]
title_sort study on the effectiveness of total quality management: case study of bintulu development authority/ jering udol… [et.al.]
publishDate 2005
url https://ir.uitm.edu.my/id/eprint/82653/1/82653.pdf
https://ir.uitm.edu.my/id/eprint/82653/
_version_ 1775626465160724480
score 13.211869

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