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Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan

The services sector has seen rapid growth since World War II as many nation shift from a manufacturing-based economy to a service economy. As countries continue to shift from an agricultural and industrialized economic base, the demand for services will continue to increase. Additional factors contr...

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Bibliographic Details
Main Author: Hj Mohd Hassan, Haji Amir Abdullah
Format: Student Project
Language:English
Published: 2004
Subjects:
H Social Sciences (General)
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/81237/1/81237.pdf
https://ir.uitm.edu.my/id/eprint/81237/
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id my.uitm.ir.81237
record_format eprints
spelling my.uitm.ir.812372023-07-14T00:07:45Z https://ir.uitm.edu.my/id/eprint/81237/ Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan Hj Mohd Hassan, Haji Amir Abdullah H Social Sciences (General) Consumer satisfaction The services sector has seen rapid growth since World War II as many nation shift from a manufacturing-based economy to a service economy. As countries continue to shift from an agricultural and industrialized economic base, the demand for services will continue to increase. Additional factors contributing to the growth of the service sector are an aging population, longer life expectancies, increase leisure time,m higher per capita income, increased time pressure, more female work force participation, changing social and cultural values and advance product technology (David L. Kurtz, et.al 1998). 2004 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/81237/1/81237.pdf Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan. (2004) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Consumer satisfaction
spellingShingle H Social Sciences (General)
Consumer satisfaction
Hj Mohd Hassan, Haji Amir Abdullah
Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
description The services sector has seen rapid growth since World War II as many nation shift from a manufacturing-based economy to a service economy. As countries continue to shift from an agricultural and industrialized economic base, the demand for services will continue to increase. Additional factors contributing to the growth of the service sector are an aging population, longer life expectancies, increase leisure time,m higher per capita income, increased time pressure, more female work force participation, changing social and cultural values and advance product technology (David L. Kurtz, et.al 1998).
format Student Project
author Hj Mohd Hassan, Haji Amir Abdullah
author_facet Hj Mohd Hassan, Haji Amir Abdullah
author_sort Hj Mohd Hassan, Haji Amir Abdullah
title Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
title_short Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
title_full Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
title_fullStr Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
title_full_unstemmed Measuring service quality: a case study on customers’ satisfaction towards Wira Security Services Sdn Bhd in Kuching, Sarawak, Malaysia/ Haji Amir Abdullah Hj Mohd Hassan
title_sort measuring service quality: a case study on customers’ satisfaction towards wira security services sdn bhd in kuching, sarawak, malaysia/ haji amir abdullah hj mohd hassan
publishDate 2004
url https://ir.uitm.edu.my/id/eprint/81237/1/81237.pdf
https://ir.uitm.edu.my/id/eprint/81237/
_version_ 1772815619113091072
score 13.211869

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