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Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin

The aim of this research is to study the responsiveness of employees towards its customer at TM (Consumer Sales). Besides that, it is to identify TM customer satisfaction towards the service that had been given and to suggest recommendation to improve employee responsiveness. There are 120 responden...

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Main Author: Kulin, Rozianah
Format: Student Project
Language:English
Published: 2010
Subjects:
Personnel management. Employment management
Online Access:https://ir.uitm.edu.my/id/eprint/79616/1/79616.pdf
https://ir.uitm.edu.my/id/eprint/79616/
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spelling my.uitm.ir.796162023-06-19T20:42:18Z https://ir.uitm.edu.my/id/eprint/79616/ Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin Kulin, Rozianah Personnel management. Employment management The aim of this research is to study the responsiveness of employees towards its customer at TM (Consumer Sales). Besides that, it is to identify TM customer satisfaction towards the service that had been given and to suggest recommendation to improve employee responsiveness. There are 120 respondents that divided into two segments which are public higher learning student (UiTM, UMS, Cosmopoint) and working people (government and private sector). Data gathered from fieldworks and analyzed using statistically package of social science (SPSS). 2010 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/79616/1/79616.pdf Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin. (2010) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Personnel management. Employment management
spellingShingle Personnel management. Employment management
Kulin, Rozianah
Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
description The aim of this research is to study the responsiveness of employees towards its customer at TM (Consumer Sales). Besides that, it is to identify TM customer satisfaction towards the service that had been given and to suggest recommendation to improve employee responsiveness. There are 120 respondents that divided into two segments which are public higher learning student (UiTM, UMS, Cosmopoint) and working people (government and private sector). Data gathered from fieldworks and analyzed using statistically package of social science (SPSS).
format Student Project
author Kulin, Rozianah
author_facet Kulin, Rozianah
author_sort Kulin, Rozianah
title Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
title_short Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
title_full Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
title_fullStr Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
title_full_unstemmed Employee responsiveness towards customer at Telekom Malaysia (Consumer Sales) in Kota Kinabalu / Rozianah Kulin
title_sort employee responsiveness towards customer at telekom malaysia (consumer sales) in kota kinabalu / rozianah kulin
publishDate 2010
url https://ir.uitm.edu.my/id/eprint/79616/1/79616.pdf
https://ir.uitm.edu.my/id/eprint/79616/
_version_ 1769846674937610240
score 13.211869

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