Measuring service quality: a case study on housekeeping department of Somerset Gateway Kuching / Delany Aginus
Somerset Gateway Kuching is a serviced residence that offers luxurious fully furnished units ranging from studio apartments to two to three bedroom suites. Somerset Gateway vision is wanted to be the leading international serviced residence company with global brands, and products and services that...
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| Format: | Student Project |
| Language: | English |
| Published: |
2006
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| Online Access: | https://ir.uitm.edu.my/id/eprint/77917/1/77917.pdf https://ir.uitm.edu.my/id/eprint/77917/ |
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| Summary: | Somerset Gateway Kuching is a serviced residence that offers luxurious fully furnished units ranging from studio apartments to two to three bedroom suites. Somerset Gateway vision is wanted to be the leading international serviced residence company with global brands, and products and services that set new industry benchmarks. Housekeeping Department is the nerve ofthe hospitality industry. Their roles are to ensure the highest standard cleanliness and maintenance for the establishment, to ensure the maximum security and comfort of guest while staying in the establishment. Besides that their roles also to provide the guest with basic amenities and guest needs to make their stay memorable. |
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