Measuring customer satisfaction towards air traffic control service quality provided by Department of Civil Aviation, Kuching / Julie Francis Belen
This report presents the results of a study on customer satisfaction towards Air Traffic Control service quality provided by Department of Civil Aviation Kuching- The primary purpose of the study was to evaluate the customer satisfaction toward the quality of air traffic control services. The second...
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| Format: | Student Project |
| Language: | English |
| Published: |
2008
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| Online Access: | http://ir.uitm.edu.my/id/eprint/44251/1/44251.pdf http://ir.uitm.edu.my/id/eprint/44251/ |
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