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Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah

The aim of this study is to highlight the problem and find the best selection on factors affecting staff performance and how to overcome it. The study covers present staff at PSC Naval Dockyard, Lumut, Perak. This research used about 10% of respondents from Ship repair Division. From this study it i...

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Bibliographic Details
Main Author: Abdullah, Norila
Format: Student Project
Language:English
Published: 2000
Subjects:
Motivation
Labor. Work. Working class
Online Access:https://ir.uitm.edu.my/id/eprint/77042/1/77042.pdf
https://ir.uitm.edu.my/id/eprint/77042/
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id my.uitm.ir.77042
record_format eprints
spelling my.uitm.ir.770422023-05-22T03:13:22Z https://ir.uitm.edu.my/id/eprint/77042/ Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah Abdullah, Norila Motivation Labor. Work. Working class The aim of this study is to highlight the problem and find the best selection on factors affecting staff performance and how to overcome it. The study covers present staff at PSC Naval Dockyard, Lumut, Perak. This research used about 10% of respondents from Ship repair Division. From this study it indicates that employees can perform a good performance and bring quality services when they have high job satisfaction. From the analysis, shows that staff performance affected by working qualification, satisfaction of team and salary. 57% have attended training, which they give different perception about their work. Based on finding suggested that organization and staff need to improve themselves to enhance value of performance. By providing the information on factors influencing staff performance in delivering quality services, it hopes can improve staff performance in service industry. 2000 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/77042/1/77042.pdf Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah. (2000) [Student Project] <http://terminalib.uitm.edu.my/77042.pdf> (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Motivation
Labor. Work. Working class
spellingShingle Motivation
Labor. Work. Working class
Abdullah, Norila
Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
description The aim of this study is to highlight the problem and find the best selection on factors affecting staff performance and how to overcome it. The study covers present staff at PSC Naval Dockyard, Lumut, Perak. This research used about 10% of respondents from Ship repair Division. From this study it indicates that employees can perform a good performance and bring quality services when they have high job satisfaction. From the analysis, shows that staff performance affected by working qualification, satisfaction of team and salary. 57% have attended training, which they give different perception about their work. Based on finding suggested that organization and staff need to improve themselves to enhance value of performance. By providing the information on factors influencing staff performance in delivering quality services, it hopes can improve staff performance in service industry.
format Student Project
author Abdullah, Norila
author_facet Abdullah, Norila
author_sort Abdullah, Norila
title Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
title_short Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
title_full Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
title_fullStr Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
title_full_unstemmed Determining the factors that influence staff performance in delivering quality services: a case study of PSC Naval Dockyard (Ship repair Division), Lumut Perak / Norila Abdullah
title_sort determining the factors that influence staff performance in delivering quality services: a case study of psc naval dockyard (ship repair division), lumut perak / norila abdullah
publishDate 2000
url https://ir.uitm.edu.my/id/eprint/77042/1/77042.pdf
https://ir.uitm.edu.my/id/eprint/77042/
_version_ 1768011604464500736
score 13.211869

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