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ADM570: Service Management / Faculty of Administrative Science & Policy Studies

This course examines the nature of services with the emphasis on service management in public and private sector. The management implications of services are explored and highlighted using case study, interactive lecture/lecture, flipped classroom and tutorial discussion. The contexts and the public...

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Main Author: UiTM, Faculty of Administrative Science & Policy Studies
Format: Teaching Resource
Language:English
Published: Universiti Teknologi MARA (UiTM) 2021
Subjects:
Curriculum
Universiti Teknologi MARA
Online Access:https://ir.uitm.edu.my/id/eprint/76415/1/76415.pdf
https://ir.uitm.edu.my/id/eprint/76415/
https://aims.uitm.edu.my/
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spelling my.uitm.ir.764152023-04-20T02:05:13Z https://ir.uitm.edu.my/id/eprint/76415/ ADM570: Service Management / Faculty of Administrative Science & Policy Studies UiTM, Faculty of Administrative Science & Policy Studies Curriculum Universiti Teknologi MARA This course examines the nature of services with the emphasis on service management in public and private sector. The management implications of services are explored and highlighted using case study, interactive lecture/lecture, flipped classroom and tutorial discussion. The contexts and the public nature of services are examined in the light of private services. Various public and private service practices based on service management concepts and tools are tested through examination and based on case study. Students require managing a group project in offering service delivery and demonstrate knowledge of leadership skill in service management. Universiti Teknologi MARA (UiTM) 2021 Teaching Resource NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/76415/1/76415.pdf ADM570: Service Management / Faculty of Administrative Science & Policy Studies. (2021) [Teaching Resource] (Unpublished) https://aims.uitm.edu.my/
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Curriculum
Universiti Teknologi MARA
spellingShingle Curriculum
Universiti Teknologi MARA
UiTM, Faculty of Administrative Science & Policy Studies
ADM570: Service Management / Faculty of Administrative Science & Policy Studies
description This course examines the nature of services with the emphasis on service management in public and private sector. The management implications of services are explored and highlighted using case study, interactive lecture/lecture, flipped classroom and tutorial discussion. The contexts and the public nature of services are examined in the light of private services. Various public and private service practices based on service management concepts and tools are tested through examination and based on case study. Students require managing a group project in offering service delivery and demonstrate knowledge of leadership skill in service management.
format Teaching Resource
author UiTM, Faculty of Administrative Science & Policy Studies
author_facet UiTM, Faculty of Administrative Science & Policy Studies
author_sort UiTM, Faculty of Administrative Science & Policy Studies
title ADM570: Service Management / Faculty of Administrative Science & Policy Studies
title_short ADM570: Service Management / Faculty of Administrative Science & Policy Studies
title_full ADM570: Service Management / Faculty of Administrative Science & Policy Studies
title_fullStr ADM570: Service Management / Faculty of Administrative Science & Policy Studies
title_full_unstemmed ADM570: Service Management / Faculty of Administrative Science & Policy Studies
title_sort adm570: service management / faculty of administrative science & policy studies
publisher Universiti Teknologi MARA (UiTM)
publishDate 2021
url https://ir.uitm.edu.my/id/eprint/76415/1/76415.pdf
https://ir.uitm.edu.my/id/eprint/76415/
https://aims.uitm.edu.my/
_version_ 1765300359674200064
score 13.211869

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