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Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim

The study is focus on the service quality and customer satisfaction towards public transportation in Kota Samarahan. The research will focus on two perspective which are service quality and customer satisfaction. In this chapter will highlight few section. First section 1.2 will highlight about the...

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Main Authors: Romzy, Frederick, Alim, Mashanisa
Format: Student Project
Language:English
Published: 2018
Subjects:
Transportation (General works). Communication and traffic
Consumer satisfaction
Research
Online Access:https://ir.uitm.edu.my/id/eprint/76317/1/76317.pdf
https://ir.uitm.edu.my/id/eprint/76317/
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id my.uitm.ir.76317
record_format eprints
spelling my.uitm.ir.763172023-04-11T06:36:22Z https://ir.uitm.edu.my/id/eprint/76317/ Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim Romzy, Frederick Alim, Mashanisa Transportation (General works). Communication and traffic Consumer satisfaction Research The study is focus on the service quality and customer satisfaction towards public transportation in Kota Samarahan. The research will focus on two perspective which are service quality and customer satisfaction. In this chapter will highlight few section. First section 1.2 will highlight about the background of the study, 1.3 will focus on the research objectives, and 1.4 will focus on the research problem. The other section from 1.5 will focusing on significant of study, 1.6 highlight on the scope of study, 1.7 and 1.8 will mentioned about research questions and research hypotheses. Section 1.9 will discussed on definition of terms and section 1.10 will cover chapter summary. 2018 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/76317/1/76317.pdf Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim. (2018) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Transportation (General works). Communication and traffic
Consumer satisfaction
Research
spellingShingle Transportation (General works). Communication and traffic
Consumer satisfaction
Research
Romzy, Frederick
Alim, Mashanisa
Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
description The study is focus on the service quality and customer satisfaction towards public transportation in Kota Samarahan. The research will focus on two perspective which are service quality and customer satisfaction. In this chapter will highlight few section. First section 1.2 will highlight about the background of the study, 1.3 will focus on the research objectives, and 1.4 will focus on the research problem. The other section from 1.5 will focusing on significant of study, 1.6 highlight on the scope of study, 1.7 and 1.8 will mentioned about research questions and research hypotheses. Section 1.9 will discussed on definition of terms and section 1.10 will cover chapter summary.
format Student Project
author Romzy, Frederick
Alim, Mashanisa
author_facet Romzy, Frederick
Alim, Mashanisa
author_sort Romzy, Frederick
title Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
title_short Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
title_full Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
title_fullStr Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
title_full_unstemmed Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim
title_sort service quality and customer satisfaction towards public transportation in kota samarahan / federick romzy and mashanisa alim
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/76317/1/76317.pdf
https://ir.uitm.edu.my/id/eprint/76317/
_version_ 1762965134565703680
score 13.211869

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