ADS410 - Introduction to Public Sector Quality Management / Faculty of Administrative Science & Policy Studies
This is an introductory course to quality management, with an emphasis on the public sector. It begins with the fundamental concepts of quality and total quality (TQ) including the historical foundations of quality and views on quality by different quality experts. It moves on to the comparison betw...
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| Format: | Teaching Resource |
| Language: | English |
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Universiti Teknologi MARA (UiTM)
2021
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| Online Access: | https://ir.uitm.edu.my/id/eprint/75564/1/75564.pdf https://ir.uitm.edu.my/id/eprint/75564/ https://aims.uitm.edu.my/ |
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