ADS411 - Introduction to Quality Management / Faculty of Administrative Science & Policy Studies
This is an introductory course to quality management in the organisation. It begins with the fundamental concepts of quality and total quality (TQ) and views on quality by different quality experts. It moves on to understand the concept of service quality, followed by identifying the customer and th...
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| Format: | Teaching Resource |
| Language: | English |
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Universiti Teknologi MARA (UiTM)
2020
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| Online Access: | https://ir.uitm.edu.my/id/eprint/75565/1/75565.pdf https://ir.uitm.edu.my/id/eprint/75565/ https://aims.uitm.edu.my/ |
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