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Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor

Sea Quest Tours & Travel ( SQTT ) is improving the service quality in the company by providing good services. The service quality determinant in this study are responsiveness, reliability, communication and competency. The purpose of this study is to determine customer expectation level of servi...

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Main Author: Jimmy Taylor, Remysta
Format: Student Project
Language:English
Published: 2014
Subjects:
Success in business. Performance
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/70105/1/70105.pdf
https://ir.uitm.edu.my/id/eprint/70105/
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id my.uitm.ir.70105
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spelling my.uitm.ir.701052022-12-13T00:23:42Z https://ir.uitm.edu.my/id/eprint/70105/ Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor Jimmy Taylor, Remysta Success in business. Performance Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Sea Quest Tours & Travel ( SQTT ) is improving the service quality in the company by providing good services. The service quality determinant in this study are responsiveness, reliability, communication and competency. The purpose of this study is to determine customer expectation level of service quality provided by SQTT and to determine service delivering reliability of SQTT so that the company would be able to enhance its service quality and data collected are from primary source through questionnaire, which distributed to all SQTT guest. SPSS will be used to conduct statistical analysis for the writing of the findings. 2014 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/70105/1/70105.pdf Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor. (2014) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Success in business. Performance
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
spellingShingle Success in business. Performance
Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
Consumer satisfaction
Customer services. Customer relations
Jimmy Taylor, Remysta
Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
description Sea Quest Tours & Travel ( SQTT ) is improving the service quality in the company by providing good services. The service quality determinant in this study are responsiveness, reliability, communication and competency. The purpose of this study is to determine customer expectation level of service quality provided by SQTT and to determine service delivering reliability of SQTT so that the company would be able to enhance its service quality and data collected are from primary source through questionnaire, which distributed to all SQTT guest. SPSS will be used to conduct statistical analysis for the writing of the findings.
format Student Project
author Jimmy Taylor, Remysta
author_facet Jimmy Taylor, Remysta
author_sort Jimmy Taylor, Remysta
title Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
title_short Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
title_full Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
title_fullStr Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
title_full_unstemmed Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
title_sort customer satisfaction on services of sea quest tours & travel sdn bhd / remysta jimmy taylor
publishDate 2014
url https://ir.uitm.edu.my/id/eprint/70105/1/70105.pdf
https://ir.uitm.edu.my/id/eprint/70105/
_version_ 1752149197932462080
score 13.211869

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