Customer satisfaction on services of Sea Quest Tours & Travel Sdn Bhd / Remysta Jimmy Taylor
Sea Quest Tours & Travel ( SQTT ) is improving the service quality in the company by providing good services. The service quality determinant in this study are responsiveness, reliability, communication and competency. The purpose of this study is to determine customer expectation level of servi...
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| Format: | Student Project |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/70105/1/70105.pdf https://ir.uitm.edu.my/id/eprint/70105/ |
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| Summary: | Sea Quest Tours & Travel ( SQTT ) is improving the service quality in the company by providing good services. The service quality determinant in this study are responsiveness, reliability, communication and competency. The purpose of this study is to determine customer expectation level of service quality provided by SQTT and to determine service delivering reliability of SQTT so that the company would be able to enhance its service quality and data collected are from primary source through questionnaire, which distributed to all SQTT guest. SPSS will be used to conduct statistical analysis for the writing of the findings. |
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