Teaching customer service principles using the massive open online course (MOOCs) platform / Noor Azlina Mohamed Yunus ... [et al.]
This study reviewed the effects of a developing MOOC platform for Customer Service Principles course in higher education. Essentially, the Customer Service Principles course is designed to give knowledge and exposure about the fundamental of customer service and discover how to deliver customer serv...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
UiTM Press
2024
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/62215/2/62215.pdf https://ir.uitm.edu.my/id/eprint/62215/ |
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