The relationship between service quality and customer satisfaction towards service counter at Pos Malaysia Berhad in Urban Transformation Centre (UTC), Kuching, Sarawak./ Jennifer Sayu Nyaru
This study was set out to conduct a surveys of customer satisfaction because this is important in obtaining a comprehensive understanding of the customers’ need and their judgment of the service received. The purpose of this study was to identify which dimensions of service quality that have the hig...
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/61534/1/61534.pdf https://ir.uitm.edu.my/id/eprint/61534/ |
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