Patient perceived service quality towards counter service in Hospital Sultan Ismail Johor Bahru / Masdita Md Dan and Hamizah Abdul Hamid
This dissertation analyses the patients' perceived service quality towards counter services in the Hospital Sultan Ismail Johor Bahru ("HSIJB"). This study look at the gap between the perceived expected service quality and the perception of service quality at the counters includes of...
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| Main Authors: | , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2019
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/54959/1/54959.pdf https://ir.uitm.edu.my/id/eprint/54959/ |
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