The service quality at service counter: a study at Celcom Axiata Sdn Bhd / Hairani Bujang
The purpose of this study was to investigate the strong relationship between service quality and customer satisfaction exists in practice in the Celcom service counter at Celcom Axiata Sdn Bhd, Kuching. The quality needs improvement as a result of the customer dissatisfaction was also investigated....
Saved in:
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2010
|
| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/89899/1/89899.pdf https://ir.uitm.edu.my/id/eprint/89899/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|