A study on customer perception towards service quality provided by Takaful Malaysia Berhad Langkawi branch / Nurulhaida Din
This research examines the customer perception towards service quality provided by Takaful Malaysia Berhad especially Langkawi Branch. The study intends to look into the contrast between the customer perception of five SERVQUAL dimensions (assurance, empathy, reliability, responsiveness and tangibil...
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| Format: | Student Project |
| Language: | English |
| Published: |
2004
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| Online Access: | https://ir.uitm.edu.my/id/eprint/54497/1/54497.pdf https://ir.uitm.edu.my/id/eprint/54497/ |
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