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Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail

The purpose of this study is to investigate the determinant customer satisfaction in the electricity supply service sector. As customer are more concerned about quality nowadays, service industries have become very competitive towards delivering a great service. There are very limited research and s...

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Main Author: Isail, Nur Hasana
Format: Monograph
Language:English
Published: Bachelor of Business Administrations (Hons) Marketing 2018
Subjects:
Consumer satisfaction
Customer services. Customer relations
Electric current (General)
Online Access:https://ir.uitm.edu.my/id/eprint/53125/1/53125.pdf
https://ir.uitm.edu.my/id/eprint/53125/
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spelling my.uitm.ir.531252021-12-08T03:58:35Z https://ir.uitm.edu.my/id/eprint/53125/ Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail Isail, Nur Hasana Consumer satisfaction Customer services. Customer relations Electric current (General) The purpose of this study is to investigate the determinant customer satisfaction in the electricity supply service sector. As customer are more concerned about quality nowadays, service industries have become very competitive towards delivering a great service. There are very limited research and study that have been conducted on the service quality of electricity utilities. This is due to the nature of the market where there is normally a single company that monopoly in a specific region that supply this services and customer are left with no choice but to continue buying their services regardless of their satisfaction level. However, the researcher believes that it remains as a very important matter for research as it is a challenge for service provider to enhance their service and emphasizes its desirability to meet customer satisfaction (Suchismita Satapathy, An analysis for service quality enhancement in electricity utility sector of India, 2014). Bachelor of Business Administrations (Hons) Marketing 2018 Monograph NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/53125/1/53125.pdf ID53125 Isail, Nur Hasana (2018) Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail. Other. Bachelor of Business Administrations (Hons) Marketing, Segamat, Johor. (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
Electric current (General)
spellingShingle Consumer satisfaction
Customer services. Customer relations
Electric current (General)
Isail, Nur Hasana
Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
description The purpose of this study is to investigate the determinant customer satisfaction in the electricity supply service sector. As customer are more concerned about quality nowadays, service industries have become very competitive towards delivering a great service. There are very limited research and study that have been conducted on the service quality of electricity utilities. This is due to the nature of the market where there is normally a single company that monopoly in a specific region that supply this services and customer are left with no choice but to continue buying their services regardless of their satisfaction level. However, the researcher believes that it remains as a very important matter for research as it is a challenge for service provider to enhance their service and emphasizes its desirability to meet customer satisfaction (Suchismita Satapathy, An analysis for service quality enhancement in electricity utility sector of India, 2014).
format Monograph
author Isail, Nur Hasana
author_facet Isail, Nur Hasana
author_sort Isail, Nur Hasana
title Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
title_short Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
title_full Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
title_fullStr Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
title_full_unstemmed Factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in Kudat, Sabah / Nur Hasana Isail
title_sort factor affection customer statisfaction based on service quality intrument in the electricity sector : a study in kudat, sabah / nur hasana isail
publisher Bachelor of Business Administrations (Hons) Marketing
publishDate 2018
url https://ir.uitm.edu.my/id/eprint/53125/1/53125.pdf
https://ir.uitm.edu.my/id/eprint/53125/
_version_ 1718929550228848640
score 13.211869

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