World-class university: students perception on service quality and satisfaction level / Noorimah Misnan, Zainuddin Zakaria & Wan Anisabanum Salleh
In this paper, the authors aim to investigate the elements of service quality process and the learning outcome and its relationship to student’s satisfaction level at a public university in Malaysia. A total of 280 questionnaires were completed and returned by final year students of various courses....
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/52850/1/52850.pdf https://ir.uitm.edu.my/id/eprint/52850/ |
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