Measuring students’ loyalty through students’ perception of service quality: A case study at International College of Yayasan Melaka / Siti Aisah Ganti
Service quality and students’ loyalty in the education institute is not contrary compared to other industry. Loyalty the industry requires customer to survive in the market while institution requires students to carry out their image. The specific objectives of the study was to investigate students’...
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| Format: | Monograph |
| Language: | English |
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Bachelor of Science (Hons.) Statistics
2015
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| Online Access: | http://ir.uitm.edu.my/id/eprint/34391/1/34391.pdf http://ir.uitm.edu.my/id/eprint/34391/ |
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