Cover Image

User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi

This research studied about the user satisfaction towards electronic services (e-services) provided by Sungai Petani Municipal Council (MPSPK). User satisfaction can be define as a feel of pleasure when the user able to get what they predict from the service provided (Smeran, 2017). The aim of this...

Full description

Saved in:
Bibliographic Details
Main Authors: Abd Aziz, Nor Julia Syahira, Mahadi, Siti Munirah
Format: Student Project
Language:English
Published: 2019
Subjects:
Consumer satisfaction
Electronic commerce
Online Access:https://ir.uitm.edu.my/id/eprint/51044/1/51044.pdf
https://ir.uitm.edu.my/id/eprint/51044/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uitm.ir.51044
record_format eprints
spelling my.uitm.ir.510442021-09-28T07:49:00Z https://ir.uitm.edu.my/id/eprint/51044/ User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi Abd Aziz, Nor Julia Syahira Mahadi, Siti Munirah Consumer satisfaction Electronic commerce This research studied about the user satisfaction towards electronic services (e-services) provided by Sungai Petani Municipal Council (MPSPK). User satisfaction can be define as a feel of pleasure when the user able to get what they predict from the service provided (Smeran, 2017). The aim of this study is to measure the level of the user satisfaction and the factor that influence the user satisfaction. There are three independent variable that was investigate in this current study which are accessibility, trust and content quality. This study also measure how far these independent variable contribute to the user satisfaction through the level of strength by Ratner (2009). However, the questionnaire had been distributed by the researcher in order to get the data of the respondents and the total respondent involve in this study is 249. All the data also had been analysis by using the statistical method. Throughout the analysis, the researcher found that, the variable that contribute most to the user satisfaction is trust. 2019-12 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/51044/1/51044.pdf ID51044 Abd Aziz, Nor Julia Syahira and Mahadi, Siti Munirah (2019) User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Electronic commerce
spellingShingle Consumer satisfaction
Electronic commerce
Abd Aziz, Nor Julia Syahira
Mahadi, Siti Munirah
User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
description This research studied about the user satisfaction towards electronic services (e-services) provided by Sungai Petani Municipal Council (MPSPK). User satisfaction can be define as a feel of pleasure when the user able to get what they predict from the service provided (Smeran, 2017). The aim of this study is to measure the level of the user satisfaction and the factor that influence the user satisfaction. There are three independent variable that was investigate in this current study which are accessibility, trust and content quality. This study also measure how far these independent variable contribute to the user satisfaction through the level of strength by Ratner (2009). However, the questionnaire had been distributed by the researcher in order to get the data of the respondents and the total respondent involve in this study is 249. All the data also had been analysis by using the statistical method. Throughout the analysis, the researcher found that, the variable that contribute most to the user satisfaction is trust.
format Student Project
author Abd Aziz, Nor Julia Syahira
Mahadi, Siti Munirah
author_facet Abd Aziz, Nor Julia Syahira
Mahadi, Siti Munirah
author_sort Abd Aziz, Nor Julia Syahira
title User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
title_short User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
title_full User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
title_fullStr User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
title_full_unstemmed User satisfaction toward electronic services (e-services) in Sungai Petani Municipal Council / Nor Julia Syahira Abd Aziz and Siti Munirah Mahadi
title_sort user satisfaction toward electronic services (e-services) in sungai petani municipal council / nor julia syahira abd aziz and siti munirah mahadi
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/51044/1/51044.pdf
https://ir.uitm.edu.my/id/eprint/51044/
_version_ 1712288441511706624
score 13.211869

Similar Items