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The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa

Postal service is arrangements made by a governments for the delivery of parcels, packages, documents, letters, and printed materials. Besides that, postal service are providing postal related service, transport logistics, counter collection and payments agencies service for a range of financial tra...

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Main Authors: Halim, Nur Atiqah, Mustafa, Ummi Kalsum
Format: Student Project
Language:English
Published: 2019
Subjects:
Consumer satisfaction
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/51038/1/51038.pdf
https://ir.uitm.edu.my/id/eprint/51038/
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spelling my.uitm.ir.510382021-09-28T07:49:06Z https://ir.uitm.edu.my/id/eprint/51038/ The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa Halim, Nur Atiqah Mustafa, Ummi Kalsum Consumer satisfaction Customer services. Customer relations Postal service is arrangements made by a governments for the delivery of parcels, packages, documents, letters, and printed materials. Besides that, postal service are providing postal related service, transport logistics, counter collection and payments agencies service for a range of financial transaction. Such as bill payments, remittance, insurances and unit trust. There are several courier delivery service in Malaysia such as Poslaju, Skynet, City Link, GDex, FedEx, DHL, PGEON and others. Premier postal provided in Malaysia is Pos Malaysia Berhad. This organization was restructured in 1992 from being governmental owned Malaysia postal service department into business cooperation and be one of the Government Link Company (GLC). Pos Malaysia provides postal and related service, transport logistics, printing and insertion, counter collection and payment agency service for arrange of financial transaction. The company holds an exclusive concession to provide mail service through its network over 850 branches and mini post office in Malaysia. Pos Malaysia Berhad also have a widespread network of over 1,000 touch points country wide that include Pos Malaysia Outles, Pos Mini, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retails network in Malaysia. Generally Pos Malaysia Berhad have strategic business units, which are PosMel, PosLaju and PosNiaga aimed to provide quality, reliable, timely and innovative solutions for their customer. PosMel is the service that provide mail and postal service, PosLaju is the service the service that focusing on courier and express mail services, meanwhile PosNiaga is the service retail business service. Moving forward, Pos Malaysia has increasing grown and is progressing from being a mail and postal service provider towards becoming a dynamic communication, financial services and supply chain solution provider. 2019-12 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/51038/1/51038.pdf ID51038 Halim, Nur Atiqah and Mustafa, Ummi Kalsum (2019) The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa. [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
Customer services. Customer relations
spellingShingle Consumer satisfaction
Customer services. Customer relations
Halim, Nur Atiqah
Mustafa, Ummi Kalsum
The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
description Postal service is arrangements made by a governments for the delivery of parcels, packages, documents, letters, and printed materials. Besides that, postal service are providing postal related service, transport logistics, counter collection and payments agencies service for a range of financial transaction. Such as bill payments, remittance, insurances and unit trust. There are several courier delivery service in Malaysia such as Poslaju, Skynet, City Link, GDex, FedEx, DHL, PGEON and others. Premier postal provided in Malaysia is Pos Malaysia Berhad. This organization was restructured in 1992 from being governmental owned Malaysia postal service department into business cooperation and be one of the Government Link Company (GLC). Pos Malaysia provides postal and related service, transport logistics, printing and insertion, counter collection and payment agency service for arrange of financial transaction. The company holds an exclusive concession to provide mail service through its network over 850 branches and mini post office in Malaysia. Pos Malaysia Berhad also have a widespread network of over 1,000 touch points country wide that include Pos Malaysia Outles, Pos Mini, Pos24 (Self Service Terminals), Post-On-Wheels (Mobile Outlets), postal agents and stamp agents, making it one of the most extensive retails network in Malaysia. Generally Pos Malaysia Berhad have strategic business units, which are PosMel, PosLaju and PosNiaga aimed to provide quality, reliable, timely and innovative solutions for their customer. PosMel is the service that provide mail and postal service, PosLaju is the service the service that focusing on courier and express mail services, meanwhile PosNiaga is the service retail business service. Moving forward, Pos Malaysia has increasing grown and is progressing from being a mail and postal service provider towards becoming a dynamic communication, financial services and supply chain solution provider.
format Student Project
author Halim, Nur Atiqah
Mustafa, Ummi Kalsum
author_facet Halim, Nur Atiqah
Mustafa, Ummi Kalsum
author_sort Halim, Nur Atiqah
title The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
title_short The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
title_full The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
title_fullStr The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
title_full_unstemmed The customer satisfaction towards Pos Malaysia Berhad at Sungai Petani Selatan, Kedah / Nur Atiqah Halim and Ummi Kalsum Mustafa
title_sort customer satisfaction towards pos malaysia berhad at sungai petani selatan, kedah / nur atiqah halim and ummi kalsum mustafa
publishDate 2019
url https://ir.uitm.edu.my/id/eprint/51038/1/51038.pdf
https://ir.uitm.edu.my/id/eprint/51038/
_version_ 1712288440623562752
score 13.211869

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