Analysis of complaints in the comments section on Air Selangor's Facebook page / Normah Ahmad … [et al.]

The speech act of complaints has often caught the attention of researchers in many perspectives. Most previous stud-ies on complaints relied on discourse completion task (DCT) data, and some used ethnographically obtained data. Nowadays, with the widespread use of the Internet, many human affairs ha...

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Bibliographic Details
Main Authors: Ahmad, Normah, Shaharuddin G, G. Sharina, Abdul Rashid, Nor Rasimah, Mohd Samsir, Sri Qamariah, Sharif, Sarinah
Format: Article
Language:English
Published: Universiti Teknologi MARA 2022
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Online Access:https://ir.uitm.edu.my/id/eprint/46496/1/46496.pdf
https://ir.uitm.edu.my/id/eprint/46496/
https://myjms.mohe.gov.my/index.php/ijmal/article/
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