Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
The research is regarding "Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya", According to Parasuraman (1991), service quality has five dimensions, which are tangibles, responsiveness, reliability, assurance, and...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/41729/1/41729.pdf http://ir.uitm.edu.my/id/eprint/41729/ |
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