Staff View: Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin

Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin

The research is regarding "Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya", According to Parasuraman (1991), service quality has five dimensions, which are tangibles, responsiveness, reliability, assurance, and...

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Main Authors:	Aziz, Anidah, Ibrahim, Lina Mazwein, Sahudin, Zahariah
Format:	Research Reports
Language:	English
Published:	2009
Subjects:	Travel and the state. Tourism Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/41729/1/41729.pdf http://ir.uitm.edu.my/id/eprint/41729/
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id	my.uitm.ir.41729
record_format	eprints
spelling	my.uitm.ir.417292021-02-18T08:31:45Z http://ir.uitm.edu.my/id/eprint/41729/ Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin Aziz, Anidah Ibrahim, Lina Mazwein Sahudin, Zahariah Travel and the state. Tourism Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations The research is regarding "Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya", According to Parasuraman (1991), service quality has five dimensions, which are tangibles, responsiveness, reliability, assurance, and empathy. These dimensions are important to measure the quality of the service. The aim of this research is to identify importance service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The research is also to determine the improvement that need to be implement in the guest arrival in order to enhance the service quality of these five-star hotels. The questionnaires have been distributed to 200 respondents which are the guest of the selected five-star hotels by using convenience sampling. In the research, there are three objectives. First objective is to identify the most importance service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The second objective is to determine the respondents' level of importance towards service quality at guest arrival area for each type of service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The last objective is to identify the relationship between selected respondent profile and service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The researcher have used SPSS program version 15.0 where the researcher have used frequency analysis, descriptive analysis, reliability testing, cross tabulation in order to interpret the data. 2009 Research Reports NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/41729/1/41729.pdf Aziz, Anidah and Ibrahim, Lina Mazwein and Sahudin, Zahariah (2009) Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin. (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Travel and the state. Tourism Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations
spellingShingle	Travel and the state. Tourism Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Aziz, Anidah Ibrahim, Lina Mazwein Sahudin, Zahariah Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
description	The research is regarding "Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya", According to Parasuraman (1991), service quality has five dimensions, which are tangibles, responsiveness, reliability, assurance, and empathy. These dimensions are important to measure the quality of the service. The aim of this research is to identify importance service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The research is also to determine the improvement that need to be implement in the guest arrival in order to enhance the service quality of these five-star hotels. The questionnaires have been distributed to 200 respondents which are the guest of the selected five-star hotels by using convenience sampling. In the research, there are three objectives. First objective is to identify the most importance service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The second objective is to determine the respondents' level of importance towards service quality at guest arrival area for each type of service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The last objective is to identify the relationship between selected respondent profile and service quality dimensions at guest arrival area implements by the five-star hotels in Seri Kembangan and Putrajaya. The researcher have used SPSS program version 15.0 where the researcher have used frequency analysis, descriptive analysis, reliability testing, cross tabulation in order to interpret the data.
format	Research Reports
author	Aziz, Anidah Ibrahim, Lina Mazwein Sahudin, Zahariah
author_facet	Aziz, Anidah Ibrahim, Lina Mazwein Sahudin, Zahariah
author_sort	Aziz, Anidah
title	Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
title_short	Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
title_full	Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
title_fullStr	Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
title_full_unstemmed	Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin
title_sort	importance of service quality dimensions at guest arrival area implements by five stars hotel in seri kembangan and putrajaya / anidah aziz, lina mazwein ibrahim and zahariah sahudin
publishDate	2009
url	http://ir.uitm.edu.my/id/eprint/41729/1/41729.pdf http://ir.uitm.edu.my/id/eprint/41729/
_version_	1692994634436837376
score	13.211869

Importance of service quality dimensions at guest arrival area implements by five stars hotel in Seri Kembangan and Putrajaya / Anidah Aziz, Lina Mazwein Ibrahim and Zahariah Sahudin

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