Staff View: A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham

A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham

The study of waiting lines, called queuing theory, is one of the oldest and most widely used quantitative analysis techniques. Waiting lines are an everyday occurrence, affecting people shopping for groceries, buying gasoline, making a bank deposit, or waiting on the telephone. This paper contains t...

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Main Author:	Mohd Hisham, Siti Balqis
Format:	Student Project
Language:	English
Published:	2013
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Job analysis Performance standards
Online Access:	http://ir.uitm.edu.my/id/eprint/38650/1/38650.pdf http://ir.uitm.edu.my/id/eprint/38650/
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id	my.uitm.ir.38650
record_format	eprints
spelling	my.uitm.ir.386502020-12-15T04:28:50Z http://ir.uitm.edu.my/id/eprint/38650/ A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham Mohd Hisham, Siti Balqis Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Job analysis Performance standards The study of waiting lines, called queuing theory, is one of the oldest and most widely used quantitative analysis techniques. Waiting lines are an everyday occurrence, affecting people shopping for groceries, buying gasoline, making a bank deposit, or waiting on the telephone. This paper contains the analysis of queuing systems for the empirical data at Employees Provident Fund organization branches in Kota Bharu Kelantan. This data is from the counter service department. One of the expected gains from studying queuing system is to review the efficiency of the models in terms of utilization and waiting length. In other words, trying to estimate the waiting time and length of queues is the aim of this research paper. The other goals of studying this queuing system are more interested in obtaining estimated solutions for multichannel single phase system. This paper describes about queuing formulation for a multiple server as well as for single queue system. This study may include the variable like, arrival rate, service rate, average server utilization, average number in the queue, average number in the system, average time in the queue, average time in the system and the probability system is empty. 2013-06 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/38650/1/38650.pdf Mohd Hisham, Siti Balqis (2013) A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham. [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Job analysis Performance standards
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Customer services. Customer relations Job analysis Performance standards Mohd Hisham, Siti Balqis A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
description	The study of waiting lines, called queuing theory, is one of the oldest and most widely used quantitative analysis techniques. Waiting lines are an everyday occurrence, affecting people shopping for groceries, buying gasoline, making a bank deposit, or waiting on the telephone. This paper contains the analysis of queuing systems for the empirical data at Employees Provident Fund organization branches in Kota Bharu Kelantan. This data is from the counter service department. One of the expected gains from studying queuing system is to review the efficiency of the models in terms of utilization and waiting length. In other words, trying to estimate the waiting time and length of queues is the aim of this research paper. The other goals of studying this queuing system are more interested in obtaining estimated solutions for multichannel single phase system. This paper describes about queuing formulation for a multiple server as well as for single queue system. This study may include the variable like, arrival rate, service rate, average server utilization, average number in the queue, average number in the system, average time in the queue, average time in the system and the probability system is empty.
format	Student Project
author	Mohd Hisham, Siti Balqis
author_facet	Mohd Hisham, Siti Balqis
author_sort	Mohd Hisham, Siti Balqis
title	A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
title_short	A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
title_full	A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
title_fullStr	A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
title_full_unstemmed	A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham
title_sort	study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / siti balqis mohd hisham
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/38650/1/38650.pdf http://ir.uitm.edu.my/id/eprint/38650/
_version_	1687396712222556160
score	13.211869

A study on the application of queuing model to evaluate the performance of counter service in employees provident fund department / Siti Balqis Mohd Hisham

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